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DELL
- Services Account Executive
MONTPELLIER
2012 - maintenant
Division: Dell Services
Job title: Services Account Executive
Working in relation with the sales organization, I am responsible to manage the engagement for large multinational services and outsourcing deals from qualification to closing.
Renewal of the major service contract in EMEA (80m$ in 6 countries).
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Infrastructures Outsourcing Services
- Clients Engagement Director
2010 - 2012
I am responsible to manage and develop Capgemini Infrastructure Outsourcing France installed based contracts and I am part of Capgemini IOS France Executive Committee. I am managing a team of 9 Client Engagement Managers.
Main objectives that are assigned:
* Business development (order booking)
* P&L management (forecast and actuals)
* Revenue growth ;
* Services delivery quality and Customer satisfaction ;
* 108% of objectives in 2010 (orders, revenue and margin) ;
* 117% of objectives in 2011 (orders, revenue and margin) ;
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Capgemini
- Client Engagement Manager
SURESNES
2007 - 2009
I am responsible to manage and develop outsourcing contract for 2 accounts.
The accounts I am managing are Steelcase (SAP and Datacenter Infrastructure management, Desktop Management, Application Management) and Lafarge (Datacenter Infrastructure Management). It covers infrastructure services and application management services. Steelcase contract size is 52m EUR TCV. Lafarge contract size is 8m EUR TCV
Main objectives that are assigned:
* Business development (order booking)
* P&L management (forecast and actuals)
* Revenue growth ;
* Services delivery quality and Customer satisfaction ;
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Hewlett-Packard
- Client Director
Les Ulis
2006 - 2007
Division: HP Services
Job title: Client Director
Reporting to the HPS France Director, I am responsible of the HP Services activities, and manage the contract and the services delivery for an account worldwide.
The account I am managing is Total. The services covered are:
* Infrastructure support
* Desktop management
* SAP infrastructure upgrade
Main objectives that are assigned:
* Business development
* P&L management (forecast and actuals)
* Revenue growth ;
* Services delivery quality and Customer satisfaction ;
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Hewlett-Packard
- Business Developer - Managed Services Working
Les Ulis
2005 - 2006
Division: Managed Services EMEA
Job title: Business Developer - Managed Services
Working with the sales organisation, I am responsible to develop the MS activity (outsourcing deals below 10 m EUR ) by setting up processes, tools and competencies in order to identify, qualify and close strategic opportunities.
Main objectives that are assigned:
* Drive the sales and presales teams
* Set-up KPI's and tools to manage the activity
* Work on the deals closely with the teams ;
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Hewlett-Packard
- Engagement Director - Working
Les Ulis
2003 - 2005
Division : Managed Services EMEA
Job title : Engagement Director -
Working closely with the sales organization, I am responsible to manage the presales phases of multinational outsourcing deals over 50 millions.
Main objectives that are assigned:
* Director of the presales phase
* Responsible of the global offer ;
* Responsible of the financials and the associated P&L ;
* Responsible of the Due Diligence » phase and the contract negotiation.
During this period, I have managed and closed an outsourcing deal of 150 million Euros with Airbus.
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Hewlett-Packard
- Engagement Manager & Client Manager Working
Les Ulis
1999 - 2003
Division : Managed Services France
Job title: Engagement Manager/Client Manager
Working closely with the sales organization, I am responsible to manage the presales phases of outsourcing deals up to 40 million Euros.
Principal objectives that are assigned:
* Responsible of the global offer ;
* Responsible of the financials and the associated P&L ;
* Responsible of the Due Diligence » phase and the contract negotiation and transition ;
* Management of the account
Main achievements:
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Hewlett-Packard
- Business Recovery Services Manager
Les Ulis
1997 - 1999
Division : Managed Services France
Job title: BRS Manager France
Reporting to EMEA BRS manager, the major achievements were:
* Creation of BRS France financial structure ;
* Creation of the delivery center in IDA ;
* In coordination with EMEA BRS division, organization and implementation of the BRS offer ;
* Business management with profitable growth (margin 40%, yearly growth 50%) ;
* Major deal: Carrefour: 3 M EUR BRS contract ;
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Hewlett-Packard
- Client manager & MS Principal Working
Les Ulis
1995 - 1997
Division : Managed Services France
Job title: Client manager/MS Principal
Working closely with the sales organization, I am responsible to manage the presales phases of outsourcing deals.
Principal objectives that are assigned:
* Responsible of the offer ;
* Responsible of the financials and the associated P&L ;
* Responsible of the contract negotiation phase.
Main achievements:
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Hewlett-Packard
- Network engineer
Les Ulis
1994 - 1995
Division: HPCS
Job title: Senior system and network engineer
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Hewlett-Packard
- Hardware Support engineer
Les Ulis
1989 - 1994
Division: HPCS
Job title: Hardware Support engineer
Principal objectives that were assigned:
* Hardware and software support contract management for large account (L'Oréal, VVF) ;
* Contract renewal
* Up selling ;
* Reporting ;
* Second level support for the assigned account ;
* Development and management of specific project ;
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Hewlett-Packard
- Hardware Support engineer
Les Ulis
1986 - 1989
Division: HPCS
Job title: Hardware Support engineer
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France Promotion Informatique
- Hardware support engineer
1985 - 1986
Department: Support organisation
Job title: Hardware support engineer
