Olivier LANG

En résumé

Entreprises

• Steelcase - Directeur Logistique Europe

  Paris 2016 - maintenant

• Microsoft - Sr. Channel Operations Manager

  Issy-les-Moulineaux. 2013 - 2016 Accountable of overall partner experience delivering products to retailers and commercial distributors in France.
  
  ---Drive excellence in order management and delivery operations through key performance indicators (unconfirmed & aging orders, on-time receipt and queries response time). Lead by influence remote outsourced team of 5. Track, optimize and report revenue attainment to the sales office.
  ---Drive demand planning in conjunction with in-country product marketing and sales teams to feed overall company S&OP process. Focus on demand shaping and new product launch plans with local team through channel inventory projection modeling and aligning supply allocation to launch or constrained plans. Metrics: forecast accuracy, allocation consumption, channel stock level, order book alignment to launch plan.
  ---Engage with Partners on order-to-cash experience, meeting delivery performance and quality expectations. Metrics: on-time delivery, financial claims settlement and partner Satisfaction index.
  
  Accomplishments
  ---Successful product launches: new video game console ecosystem Xbox ONE (on-time delivery across 20 named retailers for day one), Microsoft Surface Tablets (multiple launches).
  ---Implement consistent launch management processes:
  ...Initiate plan through engagement with local sales office and European headquarters
  ...Set dashboards and metrics to monitor day one and replenishment activities leveraging Business Intelligence data
  ...Report progress from Sales Managers, Senior Directors up to Area GM.
  ---Collaborate across regions on prototyping of reports and dashboards to measure business performance around channel stock and allocation consumption tracking
  ---Restore Retailers engagement through excellence in execution (Area Star Award recognition, partner satisfaction index improvement year-on-year, on-time delivery consistency raised from 40-70% to 80-95% range, reduce unconfirmed orders below 5% and past-due order aging to 30 days)

• Hewlett Packard - Standing Manager Supply Chain Strategy & Development team

  COURTABOEUF 2011 - 2013 ---Lead Supply Chain business strategy, engage with senior management to set strategic objectives, represent business unit interests in the overall Enterprise Servers, Storage and Networking company division.
  ---Identify transformation opportunities and develop a 3-year roadmap through project definition and selection to support business growth, optimize cost and leverage network from other business units
  ---Manage a team of 5 program managers: lead, monitor and report on project delivery progress towards objectives, engage in key review sign-offs and maintain plan of record.

• Hewlett Packard - Standing Manager Supply Chain Strategy & Development team

  COURTABOEUF 2008 - 2011 Transform Demand and Supply Planning Processes at WW level (2007-2011)
  
  2008-2011 – Roseville, California, Long Term Temporary assignment, ending 2011 September)
  ---Lead cross region, cross functional projects to deliver world wide unified Demand & Supply Planning processes and tools and enhance collaboration with suppliers and manufacturing sites through implementation of SAP SCM (DP-SNP-SNC-BW).
  ---Engage through all project life cycle stages with senior management, functional managers and user community from strategy definition, to program management, delivery and transfer to Operations.
  ---Represent business unit in cross-corporation transformation programs throughout the Supply Chain domains of planning, fulfilment and visibility.

• Hewlett Packard - HP Networking - Supply Chain Program manager

  2004 - 2008 Business Strategy (from September 2011), Grenoble, France
  ---Lead Supply Chain business strategy, engage with senior management to set strategic objectives
  ---Identify transformation opportunities and develop a 3-year roadmap through project definition and selection
  ---Lead, monitor and report on project delivery and progress towards objectives
  
  
  Transform Demand and Supply Planning Processes at WW level (2008-2011)
  
  2008-2011 – Roseville, California, Long Term Temporary assignment, ending 2011 September)
  ---Lead cross region, cross functional projects to deliver world wide unified Demand & Supply Planning processes and tools and enhance collaboration with suppliers and manufacturing sites through implementation of SAP SCM (DP-SNP-SNC-BW).
  ---Engage through all project life cycle stages with senior management, functional managers and user community from strategy definition, to program management, delivery and transfer to Operations.
  ---Represent business unit in cross-corporation transformation programs throughout the Supply Chain domains of planning, fulfilment and visibility.
  
  2004-2008 – Grenoble, France
  2007-2008 - Re-assess of planning processes and day-to-day operations monitoring
  ---Model processes & establish KPI using SCOR model
  ---Define capability roadmap definition to support transformation of Demand & Supply Planning processes
  ---Lead transformation of SC Business Intelligence
  ---Lead transformation of order scheduling using SAP SCM (GATP-BW)
  
  2006-2007 - Develop new Go-To-Market models in EMEA
  ---Pilot first direct sales model. Lead contract negotiation on SC capabilities, service levels and customer setup (order-to-invoice-to-support, performance reporting).
  ---Design a collaborative process (CPFR) to replenish high runner products based on point-of-sale data in channel partner locations.
  
  2004-2005 - Regional Supply Chain Modeling
  ---Re-assess optimum SC network for manufacturing site locations
  ---Design replenishment process & tool for the regional distribution
  ---Assess capability requirements to support independent Supply Chain Operations (outsourcing collaboration, logistics and distribution network)

• Hewlett Packard - PC - Logistic and distribution process engineer

  2000 - 2004 Lyon, France
  
  -Own distribution process and drive outsourced partner relationship (performance review, cost analysis). Manage volume increase (x5) to 1M units/month. Budget: $1.6M/month.
  -Lead a team of 4 engineer assistants.
  -Optimize supply chain through just-in-time distribution of configured products, ROI 4 months
  -Negotiate variable cost model reduction with logistics partners savings -8% DC costs

• Hewlett Packard - PC - Process & System engineer

  1998 - 2000 Lyon, France
  
  -Own shop floor system on a production site Volume: 200k units /month.
  -Manage IT supplier, team of 4 people (application support budget of $300k/year).
  -Lead system improvement to support new production capabilities: fast flexible product structuring, integration of manufacturing services within the order management chain, overall budget: $450k

Formations

• Ecole Catholique Des Arts Et Métiers ECAM

  Lyon 1992 - 1997 Mechanical Engineer

Réseau

• Cécile PACAUT

• David LE BERRE

• Jean-Claude GLOMBARD

• Jean-Nicolas BERGER

• Ludovic SCHMIDT

• Philippe ROLLINGER

• Renaud BROC

• Sandrine KIRKLAR