Ottman ZAIR


Résultats examens 2022

En résumé

Operational/Program director with a strong international experience in telecom field.
P&L management.
Customer centric.
Interested in an international position.

Program Management
Project Management
Support Management

Mes compétences :
Gestion de projet


  • Moody's Analytics - Director Product Marketing & Strategy

    Paris 2014 - maintenant In charge of Product Marketing, Strategy and Positionning Definition on RiskFoundation Platform product.
    Also in charge of the different BI modules (based on BIRT, Mondrian OLAP Cubes and QlikView)
    Responsible of the Big Data Strategy (industry and clients needs and product roadmap definitions)
  • Moody's Analytics - Directeur Product Management Risk Foundation

    Paris 2013 - 2014
  • Volubill - Orange Service Delivery&Support Cluster Director

    2011 - 2013 Orange Business Unit Director inside Volubill Organization
    Supervising project (PS) and support activities over 17 Orange Affiliates
    Close collaboration with Orange Group (France)
    Providing assistance to the Sales Team (quotation, bid responses, Change Requests management...)
    Reporting to the VP EMEA
    P&L Management for Orange Cluster
  • Volubill - Global Support Director

    2010 - 2011 In charge of delivering globally a first class support organization to large carriers accounts worldwide
    Cost Reduction
    Rationalization of Support Structure, Processes and KPIs
    P&L Management
    Reporting to the VP Product
  • EServGlobal SAS - Senior Customer Support Manager

    2009 - 2010 Account Manager in charge of support and operations at eServGlobal’s largest account (Mobinil – 25M Prepaid subscribers running on eSG Prepaid, SMSE, Top Up and Messaging solutions) and Wataniya group (Algeria and Kuwait).

    Main Achievements:
    • Dedicated management interface for the customer management
    • First Level of Customer Management escalations (available 24x7)
    • Crisis Management
    • Responsible of the contractual SLA respect
    • Internal coordination of the different support layers (L1, L2 and L3), partners and suppliers
    • Coordination between the project teams and the final customer on deployment phases
    • Contract management
    • Support P&L control
    • Third Party suppliers management (contract, business follow up)
    • Support to Sales and Pre-Sales Teams
    • Responsible of the sales aspects on maintenances renewal
    • Costs control on maintenance aspects
    • Projects/Proposals margin review
    • Monthly face to face meetings with Customer’s Management (Review of the KPI, performance and major management issues)
    • Internal and external reporting on site activity
    • Indirect management on 20+ resources and 4 managers dispatched around the world
  • EServGlobal SAS - Local Support Manager Egypt

    2005 - 2005 Manager of the Local Support team as expatriate in Cairo for Mobinil Egypt carrier (largest account at eSG and 1st Mobile Operator in Africa)

    • Solid line manager of 5 support engineers
    • Responsible of the L1 support for Prepaid, Top Up and Messaging solutions deployed at Mobinil (25M subscribers)
    • Responsible of the contractual SLA respect
    • Customer interface with weekly face to face meetings
  • EServGlobal SAS - General Manager Egypt

    2005 - 2009 General Manager of eServGlobal’s Egyptian branch for 4 years as expatriate.
    Mission and responsibilities held on top of the Local support Manager role.
    Acting for a year as a Program Manager under a Program Director.

    Main Achievements:
    • Solid line manager of 1 executive assistant and 15 support and project engineers
    • Full authority on the daily Management of the branch: legal, financial and operational activities
    • Responsible of the branch budget
    • Branch P&L control
    • Internal reporting to eSG top management
    • HR and recruitments (more than 10 resources recruited)
    • Business initiatives (local partnership, public relation…)
    • Acting as a Program Manager for Mobinil (Orange Egypt) account in charge of:
    • Co-animation of a weekly steering committee with eSG top management (CEO/COO/CTO)
    • Internal task force organization and follow up
    • Internal cost control
    • Road map review/control
  • EServGlobal SAS - L2 Support Engineer

    2003 - 2005 Technical Expert on eSG VAS Systems:
    • Prepaid: SDP, IVR, SMSC/SMSE, SCP-GW, USSD GW, Java Web Customer Care
    • Top UP: Recharge Database, XMLGW
    • Messaging: IVR, SMSC/SMSE and IN Based Messaging database
    • Admin Tools: SNMP management, logs and traces management

    Tasks :
    • Advanced level of support for different customers across Africa and Europe
    • On duty on weekly basis to ensure a 24x7 support (rotations shifts)
  • Hewlett Packard - Support Engineer

    COURTABOEUF 2001 - 2003 Support engineer on Microsoft products (Office family and 2000/XP Operating Systems) for HP and Microsoft outsourced large accounts (banks, factories…)



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