Pascal PAYET

En résumé

Entreprises

• ista France - Responsable du support Informatique

  Massy 2017 - maintenant En charge de la gestion du support informatique France , notre centre de support est le point de contact unique pour l'ensemble des demandes et incidents informatique , téléphoniques et CRM.

• Sopra Steria - Delivery Mgr

  Paris 2014 - 2017 Seting-up of new outsourcing contract :
  Workshops on processes and tools
  Workshops on SLA's / Reporting
  Organisation
  Management of Outsourced ressources

• Steria - IT Service Management Consultant

  Paris 2009 - 2014 Pre sales phases participation , clients business requirement analysis
  Project perimeter evaluation to validate the Go / Nogo
  Participation on Request for Proposal creation
  Startup phase of ITSM project as consultant for fonctional and technical support , for ITSM products

• Steria - Project Mgr : Development / Conception / Analysis

  Paris 2009 - 2009 Coordination and management of Request for Change , bugs and support cases for "Stars" solution
  I was managing a team of 5 developers for the Service Manager 6.x tool , and in charge of the finctional support .

• Steria - Functional Mgr

  Paris 2007 - 2009 Functional Mgr , for the developer team , my objective was to design new functionalities from the clients requirements, translate the design into technical design specifications and manage with developers the imlplementation of these requirements.
  
  On behalf of my objective , I was the single point of contact between Process Owners and developers and understand the critical requirements , the process needs and validation , if on the field , the requirements are clear and validated.

• ATOS Origin - Operation Manager

  Bezons 2003 - 2007 Mission for an outsourcing agreement, the operations manager is responsible for verifying that the level of services expected to be well applied, to coordinate operations with the client, validate the process with the client are valid and respected Updates .
  The operational manager represents the company on-site outsourcing, it must be force proposal to change services initiated with the client.

• Schlumberger - Desktop Support Supervisor

  Paris 2001 - 2003 In charge of managing the park on Montrouge site and management of incidents brought up by users.
  
  My objectives were to :
  
  -Support Level 2 on VIP
  -Emphasis on skills on various products
  -Support for Visitors
  -Support the training rooms (30 Min goal for solved issues)

• Schlumberger - Desktop Support Analyst

  Paris 1998 - 2001 -User Support Level 2
  Support client in TCP / IP
  Hardware Maintenance
  VIP-Support Level 2
  Incident Management Action Request System (Remedy)
  Managing a team of 8 people (team leader)
  Maintenance of computers
  Administration of NT4 servers on remote site (Pau)
  Facilities-network access to remote site Schlumberger
  Installing a router for network access Schlumberger deployment of a temporary workgroup on site earmarked for national and international seminars.
  IT-Support seminars
  Support Level 1 and 2 on-site seminars for Schlumberger

• Schlumberger - Apprentice : Desktop Support Analyst

  Paris 1996 - 1998 As part of an apprenticeship contract alternately to obtain a Bachelor of Business
  Micro-Network Technician (12 months):
  Administration of Windows NT 4 servers (3.51 and 4.0): user management, allocation of rights, management of printers. Planning and monitoring backups.
  Support deployment and execution of a hundred phones for technicians: development of Masters Deployment for Windows 95 and NT Wks.
  
  User Support (Office and telephony).
  Environment: Windows NT '95' 3.x, Office Suite 97, Win-Install

• PTA Videoform - Apprentice : Technician , Maintenance

  1993 - 1993 As part of an apprenticeship contract alternately to obtain a Certificate of Professional Studies
  -Integration of Thomson T07, M09, T07 70
  -Maintenance on these devices
  -Support hotline for individuals and schools.
  Training

• Acsiel System SA - Integration of Personal Computers : Technician

  1993 - 1996 As part of an apprenticeship contract alternately to obtain a Certificate of Professional Studies
  Integration of PC-machines
  -Support hotline for individuals
  -Head of the stock.
  Environment: Windows NT '95

Formations

• AFORP (Issy Les Moulineaux)

  Issy Les Moulineaux 1993 - 1998

• Pierre De Ronsard (L'Hay Les Roses)

  L'Hay Les Roses 1987 - 1993 Collège

Réseau

• Alban BIAIS

• Anne Sophie DUMONT

• Brigitte ANTONI

• Frederic DUCLOVEL

• Myriam PERETTI

• Société UTI GROUP

• Walid BOUAKIL