Pauline BORDES

En résumé

Entreprises

• Sprachcaffe Séjours Linguistiques - Responsable des ventes et relations clients/marché francophone

  2016 - maintenant Conseil et vente aux clients francophones
  Participation aux campagnes marketing sur internet
  Suivi des clients durant leur séjour
  Réservation clients sur notre système interne
  Relation avec nos agences partenaires
  Contrôle des paiements avec notre service comptabilité
  Participation à l'élaboration de newsletters
  Développement des relations entreprises
  Développement des séjours 14-21ans
  Gestion des plaintes et rappel paiements

• Tourismus+Congress GmbH Frankfurt am Main - Formation Guide Touristique

  2015 - 2016

• Crown Worldwide Group - Mobility Coordinator

  2015 - 2015 Primary contact person: implement and manage global mobility services for relocating customers and families.
  Develop and builds positive professional relationships with customers.
  Conduct needs assessment, provides initial and ongoing policy briefings and manages all service fulfilment.
  Closely work with the local partners in order to ensure the service quality.
  Participate in regular account specific communication sessions/team meetings in order to improve performance.
  Comply with financial tasks and documentation processes to assure accurate and timely invoicing and data integrity.
  Reporting
  Customer Feedback

• Citadines Apart'hotel (The Ascott Limited) - Group Sales Executive Germany

  2014 - 2014 Developing group handling process in Germany
  Offer preparation in Group Sales area
  Group documentation preparation and management
  Cooperation with the 4 apart’hotels in Germany
  Participation in promotional activities
  Account Management

• Citadines Apart'hotel (The Ascott Limited) - Sales Executive Munich

  2013 - 2014 Support of the Director of Sales
  Marketing support
  Planning and carrying out of the in-house events
  Brand representation
  Participating in promotional activities
  Account Management

• PARIS HONOTEL - Sales Executive BtoB

  Paris 2011 - 2013 Development of leisure, corporate and group segments
  Global marketing and communication Actions
  Planning and carrying out of the in-house events
  Participation in trade fairs
  Creating both French and international database
  Account Management
  

Formations

• Université Paris 1 Pantheon Sorbonne

  Paris 2010 - 2012 Master Economie et Développement Touristique International
  
  Mémoire Emergence de la destination Allemagne auprès des touristes français. Berlin : produit d’appel.

• Université Cergy Pontoise (Cergy Pontoise)

  Cergy Pontoise 2006 - 2009 Licence LEA Anglais/Allemand

Réseau

• Alexia DUMAS

• Amélie MARIETTE

• Cédric FRENEHARD

• Elodie GUILLEMIN

• Emilie ADAM

• Sébastien CHÂBLE

• Sébastien JACQUOT

• Simon ROUSSET

• Valérie GUILLEMIN

• Virginie GUIONNET