Pelloux JÉRÉMY

En résumé

Entreprises

• IMS Health - Regional Project Coordinator

  PUTEAUX 2014 - 2015 - Lead a Worldwide project to improve the customer satisfaction
  - Surveys creation and analysis
  - Remediation plan creation and follow-up
  - Meetings with Top Management
  
  Key achievements:
  - Implementation of global guidelines (communication) in the organization
  - Improving the relationship between local and corporate
  - Respect of timelines

• IQVIA - Senior Customer Service Coordinator

  PUTEAUX 2010 - maintenant Customer’s single point of contact for any tasks performed on behalf of customers country affiliate
  Tasks management, planning and prioritizing
  Supervision of production process in order to properly manage and mitigate and impact to regular production schedule
  Report on a regularly basis all the tasks performed by the team
  Liaising with country affiliate for the follow up of SLA and KPI
  Quotation of specific request
  Presenting indicators to the customer on a monthly basis with the detail per country
  Training of new support coordinator
  
  Key achievements:
  - Coordination of the CRM version migration/upgrade for 19 countries
  - Implementation of a governance between customer and provider
  - Communication more effective between internal team

• Cegedim - Business Support Analyst

  Boulogne-Billancourt 2008 - 2010

• IBM Global Services - Leader technique

  Bois-Colombes Cedex 2007 - 2008

• IBM Global Services - Responsable à la cellule d'éligibilité

  Bois-Colombes Cedex 2004 - 2007

Formations

• INTRAX English Institute (San Francisco)

  San Francisco 2003 - 2004 TOEFL

• Lycée Felix Esclangon

  Manosque 2001 - 2003 BTS Action Commercial
  
  BTS Action Commerciale

Réseau

• Arnaud PORRET

• Charles DE CASSAN

• Hassan NEJJAR

• Julie BUGGIANI

• Lina AWAD

• Ludovic CROMBECQUE

• Slimen BELHAJ ALI

• Steeve BENDER

• Valerie APTEL