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Philippe GENDRY

Nozay

En résumé

Mes compétences :
GSM
Support technique
LTE
UMTS

Entreprises

  • Nokia - Technical Product Support - HW Leader

    Nozay 2016 - maintenant
  • Alcatel Lucent - Hardware Support Leader

    Paris 2007 - 2015 Team mission:
    Provide HW support to customers on products of our LTE Access and Metro Cells LTE portfolio:This activity is related to deployments, HW upgrades, HW evolutions and any field issues during the network life.
    Work with all the entities involved in solving HW issues (R&D, Factories, Quality, First Introduction, Program Portfolio).
    Perform platform investigations and / or field investigations to reproduce the issues.
    Propose action plans and fixes for a resolution on time in accordance with customer service agreements (SLA).
    Participation to the new HW introduction process .
    Actions in line to ensure customer satisfaction:
    -SLA to be respected
    -anticipation of escalation
    -regular communication to customer interfaces and management
  • Nortel - Resp Support Wireless

    Toronto 2001 - 2007

Formations

Réseau