Menu

Pierre ECUYER

Rueil Malmaison

En résumé

Services Development Leader 14+ years’ experience in developing Service business, understanding customer
expectations and inspiring teams. Customer oriented, innovative, results driven

Mes compétences :
Management
Business development
Service delivery
Offer creation and promotion
Data center

Entreprises

  • Schneider Electric IT - Data Center Lifecycle Services Director

    Rueil Malmaison 2015 - maintenant Evangelized and started up Data Center Lifecycle Services, a vendor neutral approach to Data Center Services. Initiated Data Center Analytics services and created a global Services Bureau: 24/7 network operating center, data scientists and a consultancy back office team working altogether.
    Delivered a double digit CAGR. Developed alliances and closed global deals with Strategic Accounts.

  • Schneider Electric IT - Field Services Development Director

    Rueil Malmaison 2013 - 2014 Managed the ‘recurring services’ business through the reorganization of EMEA & APJ regions. Managed funding to transform the technical training set up. Delegated Services Operations to better focus on the business.
    Increased revenue as per ambition, doubled the cooling services revenue and delivery capabilities, decreased training center opex.

  • Schneider Electric - IT Business - Service Operations & Technical Training Director

    Rueil Malmaison 2010 - 2013 Challenged EMEA countries on CCO and customer satisfaction.
    Managed a major safety alert (total cost >3M€), drove the dedicated cross-functional project team including finance, supply chain, quality and safety. Created and launched the first Solutions training (Data Centers, Industrial application)
    CCO increased by 6% ; Customer satisfaction up from 30 to 45% (NSS). EMEA training organization recognized as a role model.

  • Schneider Electric - Critical Power and Cooling Services Division - Services Sales Manager

    2004 - 2009  Lead a team of 10 sales engineers and inside sales to deliver 12 M€ revenue.
     Managed change throughout the merger of APC & MGE UPS Sytems: realigned sales staff to work on APC installed base. Worked with business development and marketing teams to develop new offers.
     Turned around inside sales’ commercial efficiency with a 15% sales growth over 12 months. Focused on customer satisfaction, deployed a complaints call back process.

  • MGE UPS Systems - Territory Manager

    2002 - 2004 Developed sales through all go to markets: electrical distributors, contractors and end users.
     Managed a team of 3 sales engineers and 7 field service engineers to generate 5 M€ revenue

  • MGE UPS Systems - Sales Engineer

    1998 - 2002 Increased UPS systems sales for Brittany and Normandy areas pushing the entry range 3 phase UPS to electrical distribution channel, developing a strong partnership with Orange Business and moving up the value chain with turnkey solutions (UPS, PDU, cooling in a shelter)

  • C.A.P.I. Informatique - Sales Engineer

    1997 - 1998 Launched the ‘data mining softwares’ activity

Formations

Réseau

Annuaire des membres :