Pierre-Emmanuel PLUNIAN

En résumé

Entreprises

• MALTEM Consulting - Chef de projet gestion des dépenses

  NEUILLY sur seine 2010 - maintenant Company : Maltem for Société Générale (RESG/GTS/TFO/COO)
  Scope : Telecom Expenses Management : Among a team of 15 people, in charge of telecom budget follow-up and reporting, process and tools automation.
  
  → Telecom budget set-up and follow-up (between €50 and 60 million)
  → Savings follow-up (17 million in 4 years)
  → growth follow-up (around 8 million in 4 years
  → Monthly generating engaged expenses estimate for internal billing
  → Set-up of an engaged expenses management tool, Totem, as project owner and user.
  → generating studies, analysis and reporting on cost allocation, carrier expenses, on mobiles costs and optimisation.
  → Set-up and run of reporting and analysis tools based on Access (VBA + SQL)
  → integration of French and foreign subsidiaries scope into telecom management ;
  → Telecom Expenses Management project follow-up on reporting and organisation hierarchy ;
  → improvement of cost allocation process.

• Orange Business Services (France Telecom) - Project manager / Billing Process & industrialisation

  Paris 2005 - 2009 Among the Outsourcing services Business Unit
  
  1/ Billing tool improvement follow up:
  - Functional specifications and project follow up
  - Target: To prepare billing mediation and rating tools evolution and improvement
  - Scope: new invoice layout, billing reports automation, invoice cancelation, duplicate removal into usages files (CDR).
  
  2/ Project manager:
  Common parts
  - Solution design together with sponsor, users and computer men,
  - Functional specifications drafting and/or validation ,
  - Schedule implementation and follow up,
  - Tests and acceptance implementation and follow up,
  - Piloting network and information system update
  - Updating some user-guides and users training
  
  2-A) activity transfer from a production unit to another distant one.
  It concerns 2 teams of different technical background working in 2 different towns, was successfully achieved in November 2005, still running with a growing turnover of more than 10M EUR.
  
  2-B) Interface of 2 information system to collect and bill communication data. Leading and coordinating of IS team on both side, functional specifications drafting, project calendar set up, handling of delays and high/low priorities. Leading of analysis, tests and functional acceptance.
  Duration: 1 year. Successfully achieved in Mai 2007. Concerns 20 million monthly calls.
  Win of one month of billing / between 15 days and one month of DSO.
  
  2-C) implementation of a tool used to track production issues: ITT (Issue Tracker Tool)
  - tool implementation between 2 teams for billing production issues follow-up (March to July 2006)
  - extension to all IT and Order to Cash teams within Large Project department (June to December 2006)
  It has then been integrated into OBS global system
  
  2-D) implementation of a tool used to follow up billing workflow (Portail)
  - 1st target: to follow up communication and data exchange between all teams involved into billing
  - 2nd target: to make easier the transition between main task owner and his backup
  - 3rd target: transmit consistent and unified KPI to management
  - scope: from usage collection to invoices sending to customer, by listing all deliverables including validations and dates.
  - Period: June to November 2007.
  
  2-E) Reporting and KPI
  - implementation of the billing reporting database
  - it extract data from issues tracker tool, billing workflow tool and from billing and mediation systems,
  - follows more than 50 monthly indicators
  
  3/ Define and update billing process and billing set up process; participation to general set up of process mapping.
  
  4/ Implementation of Sarbanne-Oxley controls on billing matters. Internal audit validation in December 2006.

• Equant - Pricing Expert

  Bidart 2003 - 2004 - Pricing rules & process set up for standard & specific customers in Web-ordering tool;
  - Working with Commercial Management France to ensure timely and accurate billing;
  - Pricing a portfolio of approx. 130 end-customers per month for billing purposes
  - Reporting on expected income and billing control;
  - Liaising with Product Pricing and France BU to ensure tools are compatible with Web-ordering tool;
  - Training of a team of 4 people in the use of pricing tools and Web-ordering tool & support for users;
  - Creation and update of pricing tools based on Excel or Access.
  - implementation of any new pricing rules for new customers or new sales channel.

• Equant - Senior Billing Analyst

  Bidart 2002 - 2003 - Billing of around 20 major international customers representing a monthly income of 10 million USD
  - Pricing, configuration and control of electronic billing details
  - Reporting on invoicing amount including turnover and accruals forecast
  - Invoicing and follow-up of customer queries
  - Implementation of new rating tools
  - Industrialisation of the billing run
  - Involved in the migration of the billing system
  - Training and management of 2 billing analysts

• Lucent Technologies - Bid Administrator

  2001 - 2002 Organisation and co-ordination of responses to Request for Proposal (RFP), Request for Information, including:
  - Project Team Management
  - Quality control and improvement
  - Data-base creation & set-up of weekly reporting mechanisms

• Orange - Billing Analyst

  Paris 2000 - 2000 Billing Analyst in Orange France
  
  - Invoicing and commissioning of re-sellers
  - Handling re-seller queries/complaints

• Paris-Turf - Sales analyst

  2000 - 2001 horse racing newspaper Paris / France
  Analysis and international sales forecast.
  Handling relationships with resellers abroad, sales simulations and statistics

• Thomas, Herbecq et Associés - Paralegal

  1999 - 1999 Sollicitor assistant Thomas, Herbecq et Associés Hong Kong / PRC
  File set up for company registration and set up, litigation,
  Target: to help French companies to set up in China

• French Trade Commission - Marketing trainee

  1998 - 1998 Karachi / Pakistan
  Market studies on
  1/ technical textile and
  2/ papers and paperboard

Formations

• Institut Supérieur De Gestion Asie ISUGA

  Quimper 1997 - 1999 Europe-Asia business

• Université Rennes 1

  Rennes 1991 - 1996 Master in business and tax law

Réseau

• Anne-Gaelle AFONSO

• Benjamin COHEN

• Compte Annulé COMPTE ANNULÉ

• Emmanuel PILARD

• Martial TANGUY

• Patrick LALEMAND

• Sandra LE ROUX

• Yannick LITTOUX

• You ZHU