Pierre-Yves OLLIVIER

En résumé

Entreprises

• Cgi - Vice-President - Digital Innovation Center

  Casablanca 2018 - maintenant The Digital Innovation Center at CGI France gathers more than 600 professionnals focused on helping companies in their Digital Transformation : digital interactivity, enterprise business processes, data insights, digital foundation ...
  As a customer experience passionate, my role today is to leverage CGI expertise and consulting capabilities, to facilitate innovation and digital transformation for our customers.

• CGI - Director - Financial Services Sector - CGI Bretagne

  Casablanca 2015 - 2018 Managing Business Development and Operations for the Financial Services sector for CGI Bretagne.

• CGI - Director - CCEM Center of Excellence

  Casablanca 2014 - 2018 Managing the Customer Contact & Experience Management Center of Excellence for CGI France, gathering professionals focused on Digital Customer Experience : CRM, Customer Service, Salesforce Automation, Business Intelligence, Multi-Channel Distribution, MDM, Interactive Marketing, Big Data, Multi-Channel Contact Center, CTI, Customer Experience, Social Media ...
  The Digital Customer supports more than 60 customers in France and Europe, through consulting, project and maintenance activities.

• CGI - Manager - CRM & Customer Interaction Center of Excellence

  Casablanca 2010 - 2014 Managing the Customer Interaction Center of Excellence for CGI, gathering professionals focused on Consulting, integration and maintenance around Digital CRM and Multi-Channel Contact Centers, for more than 30 customers in France and Europe,
  
  

• Avaya - Channel Account Manager

  Issy-les-Moulineaux 2008 - 2010 In charge of the System Integrators and Service Providers enablement and management, for Avaya Contact Center and Unified Communications applications portfolio on the French market.

• Avaya - Technical Sales Engineer

  Issy-les-Moulineaux 2006 - 2008 Pre-sales engineer in charge of Avaya software portfolio for Unified Communications and Contact Centers, in charge of RFP solution management and of Business partners enablement.
  
  Technical certifications :
  - Convergence Technologies Professional 2007
  - Avaya Certified Specialist - Self-Service
  - Avaya Certified Associate - IP Telephony - Unified Messaging - Contact Centers - Proactive Contact

• Atos - Solution Manager

  Bezons 2005 - 2006 Building pre-sales offers for CRM & multi-channel solutions (Web portal, IVR, CTI, ASR), and in charge of partnership with telecom vendors.
  
  Technical certifications :
  - Genesys GVP EE - Self-Service

• Atos - Project Manager

  Bezons 2002 - 2005 Project manager on Customer Relationship Management and Interactive Voice Response implementations, managing up to 15 software engineers, for French Telcos.
  
  Technical environment : PeopleSoft Vantive, Oracle, Jabber, Genesys CTI and IVR solutions, J2EE

• Atos - CTI Expert

  Bezons 2000 - 2002 Computer Telephony Integration for Telcos in Eastern Europe
  
  Technical environment : Genesys, Avaya, Nortel

• Alcatel Lucent - CTI software engineer

  Paris 1998 - 2000 Development of the Alcatel and Genesys Multi Channel Contact Centre Solutions.

Formations

• ECAM Rennes (Bruz)

  Bruz 1995 - 1998 Engineer
  
  Engineering school

Réseau

• Dominique HOUSSOY

• Douche LISE

• Fabienne DOUAUD LENGRAND

• France PERRIN

• Frédéric BURET

• Gwendal SEITE

• Jérôme DOLOU

• Lydie FERRO

• Renaud RAMIA