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Dell
- Entreprise Technical Support Senior Associate
MONTPELLIER
2016 - maintenant
Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services
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Dell
- Mission
MONTPELLIER
2016 - 2016
I'm Mission in OOH team (out of hours 24/24 7/7), technical support for all countries
Pro Support
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Dell
- Technical Support Senior Associate
MONTPELLIER
2015 - 2016
Technical support for Emerging Market ( Morroco, Tunisia, Algeria, Libya, Iraq)
Gestion des clients EMEA professionnels via TechDirect
Pro Support
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DELL
- Techincien en informatique
MONTPELLIER
2008 - 2015
Technical support for France Belgium Switzerland markets (basic support).
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Webhelp Maroc
- Chargé de clientèle AT Orange
Rabat
2006 - 2008
- Gestion des Incidents N1 sur les Produits ADSL (internet, VOIP ...)
- Prise en charge des Nouveaux Recrus pour la montée en compétence
- Mise en place mise à jour des articles existants sur la base de connaissance
- Assister les agents Junior sur les cas difficiles et les appels longs
- Assister à la tâche de planification et forcasting dans le cadre de la préparation pour un poste de VIGIE
