Rami KARAM

En résumé

Entreprises

• E-Merchant - Program Manager

  2012 - maintenant Program & Account Management of the Carrefour non food e-commerce website :
  http://online.carrefour.fr

• Syniverse Technologies - Product Manager

  2010 - 2012 Global Product Management on Business Intelligence Solutions & Value Added Services sold to mobile operators

• Orange Business Services - Product Line Manager - Business Talk mobiles

  2008 - 2010 Responsible of Business Talk mobiles the main mobile voice product line sold to companies in the French mid and large accounts
  
  -Defined the product business plan and strategy
  -Optimized the marketing mix of the product line
  -Developped and launched products in accordance with the France Telecom Time To Market methodology
  -Developped and presented sales collaterals
  -Contributed to product communication and promotions
  -Provided Pre-Sales support in complex mobile bids
  •Results & Objectives:
  -Achieved a 130% R/O in new customer acquisition
  -Improved internal processes in order to boost sales

• Orange France - CRM Project Manager

  2006 - 2007 Introduced the outbound phoning campaign management module in the new CRM for the Orange Call Centers

• Orange - France Telecom - CRM Pole Manager

  Paris 2006 - 2008 Business Owner of CRM IS used in Orange France call Centers improving mobile phones after sales services and technical assistance
  
  •Business Environment:
  -4 M€ CAPEX portfolio
  -6 000 agents, 6 million calls / year
  -1 million mobile phones exchanged / year
  •Managed a portfolio of 5 applications in a Think – Build – Run mode : requirements and business plan, roadmap definition, quality assurance, deployment, crisis management
  -Introduced diagnostic tools used by call center agents to handle technical customer queries
  -Participated in the process reengineering and initiated the work on cross channel technical assistance
  •Results :
  -4 M€ / year OPEX reduction on mobile phones exchanges
  -700 K€ / year OPEX reduction on IT maintenance and supervision costs
  -Finalist in the IT awards on the France Telecom group level
  •Direct Reports : 3 project managers

• Syniverse Technologies - New Product and Business Development

  2005 - 2005 Worked on the creation of new products and services related to Digital Rights Management for mobile content

• Ernst & Young - Junior Auditor

  Courbevoie 2004 - 2005 Junior auditor on various missions in the telecommunications and industrial sectors (SFR, Autoliv, Renault…)

• SFR - Project Manager

  2004 - 2004 Managed the change of the Data Clearing House service provider

Formations

• ESSEC Formation Continue (6 semaines)

  Cergy Pontoise 2003 - 2006 Titulaire de la bourse d'excellence Eiffel

• American University Of Beirut AUB (Beirut)

  Beirut 1999 - 2003 Computer & Communications Engineering

Réseau

• Adeline ANDRE

• Anne-Sophie LEBRETON

• Aurore-Clélia THEIL

• Chloé FROMENT

• Claire LAMALLE THOMAS

• Emmanuel BRAUNSCHVIG

• Fatah IOUALITENE

• Ghadi HOBEIKA

• Kinda Marie ELIAS

• Virginie MAURY - RUDELLE