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Rami KARAM

PARIS

En résumé

Ingénieur diplômé de l'ESSEC avec des expériences business variées dans le secteur High-Tech : Gestion de projets, stratégie SI, marketing produit, E-commerce, support à la vente dans un contexte international etc.

Mes compétences :
Business
Client Facing
Facing
High tech
Management
Marketing
Microsoft Business Intelligence
Microsoft CRM
Product Management
Roaming
Sales
Sales support
Software
Strategy
Support

Entreprises

  • E-Merchant - Program Manager

    2012 - maintenant Program & Account Management of the Carrefour non food e-commerce website :
    http://online.carrefour.fr

  • Syniverse Technologies - Product Manager

    2010 - 2012 Global Product Management on Business Intelligence Solutions & Value Added Services sold to mobile operators

  • Orange Business Services - Product Line Manager - Business Talk mobiles

    2008 - 2010 Responsible of Business Talk mobiles the main mobile voice product line sold to companies in the French mid and large accounts

    -Defined the product business plan and strategy
    -Optimized the marketing mix of the product line
    -Developped and launched products in accordance with the France Telecom Time To Market methodology
    -Developped and presented sales collaterals
    -Contributed to product communication and promotions
    -Provided Pre-Sales support in complex mobile bids
    •Results & Objectives:
    -Achieved a 130% R/O in new customer acquisition
    -Improved internal processes in order to boost sales

  • Orange France - CRM Project Manager

    2006 - 2007 Introduced the outbound phoning campaign management module in the new CRM for the Orange Call Centers

  • Orange - France Telecom - CRM Pole Manager

    Paris 2006 - 2008 Business Owner of CRM IS used in Orange France call Centers improving mobile phones after sales services and technical assistance

    •Business Environment:
    -4 M€ CAPEX portfolio
    -6 000 agents, 6 million calls / year
    -1 million mobile phones exchanged / year
    •Managed a portfolio of 5 applications in a Think – Build – Run mode : requirements and business plan, roadmap definition, quality assurance, deployment, crisis management
    -Introduced diagnostic tools used by call center agents to handle technical customer queries
    -Participated in the process reengineering and initiated the work on cross channel technical assistance
    •Results :
    -4 M€ / year OPEX reduction on mobile phones exchanges
    -700 K€ / year OPEX reduction on IT maintenance and supervision costs
    -Finalist in the IT awards on the France Telecom group level
    •Direct Reports : 3 project managers

  • Syniverse Technologies - New Product and Business Development

    2005 - 2005 Worked on the creation of new products and services related to Digital Rights Management for mobile content

  • Ernst & Young - Junior Auditor

    Courbevoie 2004 - 2005 Junior auditor on various missions in the telecommunications and industrial sectors (SFR, Autoliv, Renault…)

  • SFR - Project Manager

    2004 - 2004 Managed the change of the Data Clearing House service provider

Formations

  • ESSEC Formation Continue (6 semaines)

    Cergy Pontoise 2003 - 2006 Titulaire de la bourse d'excellence Eiffel

  • American University Of Beirut AUB (Beirut)

    Beirut 1999 - 2003 Computer & Communications Engineering

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