Developed an international project to boost mobile internet usages in AMEA countries in collaboration with San Francisco Labs
Prepared a market survey on AMEA countries (Senegal, India)
Organized a marketing survey in Senegal for a project on mobile internet
Selected interesting innovative providers and organized the agenda of Orange’s AMEA directors for exhibitions like Africacom 2010 or India Telecom 2010
Wrote strategic reports (AfricaCom 2010, Policy Control & data charging)
IBM
- Marketing Claim Coordinator – Project Management
Bois-Colombes 2008 - 2010• Création d’un processus de gestion des réclamations commerciales pour l’entité System x
• Amélioration de la satisfaction client
• Réduction de l’impact financier des réclamations commerciales en volume et en valeur
• Négociations avec des directeurs financiers internationaux sur le montant des réclamations commerciales à approuver
• Amélioration des relations internes et externes (BPs, clients, commerciaux IBM)
ENGLISH VERSION:
Created a process for System X Business Unit in order to efficiently increase client satisfaction
Reduced the financial impact of marketing claims in value and in volume
Negotiated with international finance directors for approval of some marketing claims to increase client satisfaction
Enhanced internal and external relations both with Business Partners, clients and IBM’s Salesmen.
