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Romain PORTALIER

PARIS

En résumé

Pas de description

Entreprises

  • ORANGE (France Telecom) via OBIANE - Technical Support Operationnal Manager

    2007 - maintenant Manager of support engineers in charge of LAN/WAN solutions :

    LAN/WLAN solutions : Cisco, Extreme, Avaya/Nortel, Juniper, HP, Alcatel
    WLAN : Aruba, Cisco, Juniper/Trapeze, Avaya/Nortel
    WAN : Cisco, Juniper
    WAN Optimization : Juniper WX, Riverbed, Ipanema, Cisco WAAS

    Escalation contact for engineers, customers and partners.
    Responsible for reviewing service contracts and defining maintenance strategy (maintenance stock, support contrat with partners,...)

  • Silicomp Réseaux - Technical Support Engineer

    2004 - 2007 In charge of L2 technical support for LAN/WAN networking solutions : Extreme, Avaya, Alcatel, Cisco, Marconi, Juniper
    Customer Service Manager for several major cust accounts.

  • Mutuelle Generale - Network Engineer

    2003 - 2003 Integrated to network production team so as to :
    - deploy a new WAN architecture (MPLS) for all agencies of Mutuelle Generale (national deployment)
    - resolve incidents on LAN/WLAN solutions and also to do technical support to end users

Formations

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