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Sahla BEN MRAD

Paris

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Paris.

En résumé

Mes compétences :
Oracle
Microsoft Project
Microsoft Office
Adobe Captivate
HP Quality Center
Cognos
Project Managment
Change management
Team Management
Planning
Reporting

Entreprises

  • Ageas - Digital Transformation Manager

    Paris 2015 - maintenant Digital Transformation includes providing internal departments with digital services & digitizing external interfaces for B2B channel (Ageas Patrimoine) and B2C (Sicavonline).
    Managed strategic innovative projects, animated steering instances, monitored the budget, facilitated Agile implementation and the deployment of a customer centric mindset.
    Managed a multidisciplinary team of Product Owners / Business analysts and Developers.
    Collaborated with digital agencies and external UX designers.
    Represented Ageas France during international meetings.
    Ensured the alignment with the Group Corporate Customer Experience Program, working side to side with internal teams to improve the overall Customer Experience : Customer Journey elaboration / Digital Touchpoints identification / Customers' feedback gathering / KPI implementation / VOC program.

  • ASSEN - Responsable de projet de parrainage d'enfants

    2010 - 2011 ASSEN : Association humanitaire de soutien d’enfants défavorisés
    Sept 2011 – Oct 2012 : Responsable d’un projet de parrainage de 21 enfants

  • Oresys - Consultante

    2010 - 2015 Oresys : a major player in the fields of management, organization and information systems consultancy.

    During my consulting experience working for major companies, I gained significant consulting expertise and developed project management skills & change management expertise.

    Some examples of missions in which I assisted my clients in changing their business and improving their performance :
    - SNCF : Optimization of the IT system (COPERNIC) that handles the financial reporting of SNCF.
    - GRTgaz : Deployment of a new portal (Trans@ctions), that allows GRTgaz customers to book gas and access invoices.
    - EDF : Standardization of the planification of the maintenance activities for 19 nuclear power plants and elaboration of a change management strategy
    - GRDF : Implementation of the IT System GAZPAR that calculates the gas consumption (Gas Smart Metering Project)

  • SNCF - Deployment of intermodal passenger transport

    2009 - 2009 Project management : Analyzed the existing system, launched the project with the station managers and the bus companies (Veolia Transport, Keolis), implemented the actions and monitored the project.

Formations

Réseau

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