Levallois-Perret
After 6 year in various project in complexe digital area such as Cement Plant or wast Management. I would like to focus on Customer Experience Management.
This great desire for customer satisfaction helps me in finding the best solution in best practices, nudging, cross selling, up selling...
Thanks to languages abilities (French, English, Spanish) and natural background succeed in linking and adapting to large range of nationalities. These abilities helped management to put in place an efficient relationship with Customer in France and abroad. Till 2002, in charge of the main Meeting organization for Middle East Africa for Regional Managment Group: the Performance Days, Environment Days, Excom Specials Events which have permitted to meet from several types of technicians in Plant to the most of Important Regional Manager of Each Area and so had the opportunities to visit, to learn from 14 Plants, 2 Grinding Stations and 9 quarries in Europe and worldwide.
From previous function, negotiation and cost reduction have become a natural tool as well as:
Customer Oriented behavior: Reply quickly to inquiry, planned and prepare to match customer needs.
Business System Knowledge: by using from e-learning, training of the new Leader with Induction Program and collaborating to consolidate knowledge and reports on internal website, and archive tools.
Team Building Minded: Opened to various culture developments in harmony with implementation of company Policy, considering different time zone & respect of country specifications.
Management Spirit: of 4 students Assistant Manager during 6 years while in charge of 14 up to 32 pers.
Mes compétences :
LOW COST SOLUTION
