Motorola Mobility France
- Technical Account Manager
2010 - 2013• Single-point-of technical contact for enterprise customers.
• Build strong working relationship with named customer contacts, and develop in-depth understanding of the customers mobile environment.
• Plan the back-end schedule and act as the link between the Account Team and the Regional Programme Manager..
• Manage the SW release process with the customer and drive Technical approval with the customer.
• Be the customer interface during the product launch phase
• Resolve customer technical issues related to Android phones and when required, assign Service Requests to the best-possible resources to ensure fast resolution.
• Represent customer interest when facing the various Motorola teams; negotiation of customer raised defects with internal teams for launch and MOL releases. Negotiate with the customer to de-prioritize launch impacting defects
• Work closely with other technical support teams, to ensure that service requests have the appropriate level of priority, and are closed to the customer’s satisfaction in a timely manner. Escalate issues where required, and drive progress to resolution on behalf of the customer.
• Issue regular updates to customers on service-request status and support metrics.
• Handling the delivery of HW and SW (1FF) to the internal and customer test teams.
• Responsibility till the end of the shipment from the factory to the customers.
Motorola France
- Senior Field Interoperablity Test Engineer
Gif sur Yvette 2008 - 2010Terminal Test Engineer, working with the EMEA Field Interoperablity Team.
Motorola UK
- Field Test Engineer
2006 - 2008• Performed Drive Testing to validate the User Equipment and finding the issues of Drop calls and failed calls with respect to the Mobile and Network by analysing the logs.
• Performed GCF Drive Testing with respect to Vodafone, O2, T-Mobile. Holding the responsibility of validate, approval, raising issues and track them till get resolved.
Motorola
- Field Test Engineer - FRANCE
Gif sur Yvette 2005 - 2006*Performed Terminal Testing for 2, 2.5,3 G and HSDPA supported Telecom mobiles
* Thorough knowledge of Telecom Testing methods, Project Management
* Knowledge of Tools used for testing, Methods – Drive test by using ADT, Raising issues and follow up the issue until is solved (CR tracking).
* Key Performance Indicators (KPI) and Drive tests to assess handsets minimum call and battery performance level on live network.
* Providing support to marketing and project teams to achieve product launch on time.
* Adapted and integrated the Device profiling tool called STREET-FT to analyses the KPI factors such as Dropped calls
SivRaam Technology
- Software Engineer
2001 - 2003* Worked in Visual Basic and Java swing with Backend as MS-Access and Oracle Database.
* Developed a stimulator by using Backpropagation algorithm in Neural Networks by using Core Java.
* Developed application tool by using visual Basic and backend as MS-Access
* Developed Intranet webpage By Using ASP, backend as MS-Access
