Sambathkumar SIVANANDAM

En résumé

Entreprises

• Bluetooth Group - Key Account Manager

  2014 - maintenant

• Motorola Mobility France - Technical Account Manager

  2010 - 2013 • Single-point-of technical contact for enterprise customers.
  • Build strong working relationship with named customer contacts, and develop in-depth understanding of the customers mobile environment.
  • Plan the back-end schedule and act as the link between the Account Team and the Regional Programme Manager..
  • Manage the SW release process with the customer and drive Technical approval with the customer.
  • Be the customer interface during the product launch phase
  • Resolve customer technical issues related to Android phones and when required, assign Service Requests to the best-possible resources to ensure fast resolution.
  • Represent customer interest when facing the various Motorola teams; negotiation of customer raised defects with internal teams for launch and MOL releases. Negotiate with the customer to de-prioritize launch impacting defects
  • Work closely with other technical support teams, to ensure that service requests have the appropriate level of priority, and are closed to the customer’s satisfaction in a timely manner. Escalate issues where required, and drive progress to resolution on behalf of the customer.
  • Issue regular updates to customers on service-request status and support metrics.
  • Handling the delivery of HW and SW (1FF) to the internal and customer test teams.
  • Responsibility till the end of the shipment from the factory to the customers.
  

• Motorola France - Senior Field Interoperablity Test Engineer

  Gif sur Yvette 2008 - 2010 Terminal Test Engineer, working with the EMEA Field Interoperablity Team.

• Motorola UK - Field Test Engineer

  2006 - 2008 • Performed Drive Testing to validate the User Equipment and finding the issues of Drop calls and failed calls with respect to the Mobile and Network by analysing the logs.
  • Performed GCF Drive Testing with respect to Vodafone, O2, T-Mobile. Holding the responsibility of validate, approval, raising issues and track them till get resolved.

• Motorola - Field Test Engineer - FRANCE

  Gif sur Yvette 2005 - 2006 *Performed Terminal Testing for 2, 2.5,3 G and HSDPA supported Telecom mobiles
  * Thorough knowledge of Telecom Testing methods, Project Management
  * Knowledge of Tools used for testing, Methods – Drive test by using ADT, Raising issues and follow up the issue until is solved (CR tracking).
  * Key Performance Indicators (KPI) and Drive tests to assess handsets minimum call and battery performance level on live network.
  * Providing support to marketing and project teams to achieve product launch on time.
  * Adapted and integrated the Device profiling tool called STREET-FT to analyses the KPI factors such as Dropped calls

• SivRaam Technology - Software Engineer

  2001 - 2003 * Worked in Visual Basic and Java swing with Backend as MS-Access and Oracle Database.
  * Developed a stimulator by using Backpropagation algorithm in Neural Networks by using Core Java.
  * Developed application tool by using visual Basic and backend as MS-Access
  * Developed Intranet webpage By Using ASP, backend as MS-Access

Formations

• Institut National Des Télécommunications (Evry)

  Evry 2004 - 2005 Master of Science
  
  Computer Communications and Networks

• Pondicherry University (Pondicherry)

  Pondicherry 2001 - 2003 Masters in HR

• Pondicherry University (Pondicherry)

  Pondicherry 1998 - 2001 BACHELORS OF TECHNOLOGY
  
  Computer Science and engineering

• Elumalai Polytechnic College (Villupuram)

  Villupuram 1996 - 1998 Diplome in Computer Science
  
  Computer Science

Réseau

• Arnaud PELLETIER

• Aurélien LANGLOIS

• Enrique DA SILVA

• Eric PONCHEL

• Groupe EOLEN

• Radu MIHAIL

• Rémi INZÉ

• Ruth MOQUET-TORCY