2014 - maintenantControl judges rating using auditing tool. UHRS
Make sure that judges’ production rate and quality meet our customers’ service level requirements
Deal with judge’s audit appealing, Manage judge’s evaluations
PHOTOBOX
- Support and Helpdesk Manager
Sartrouville.2011 - 2014- Manage support procedures update
- Follow KPI and set SLA target for outsourcers
- support procedure integration at corporate level
- SAD follow up
Techteam Stephanini
- Support Supervisor
2011 - 2011- Support team managment
- Project Managment
- Deal with client
- New employee recruitment
- Procedure managment
SGCIB
- SSO and OUTLOOK Support Manager
PARIS2010 - 2011- Manage support team
- Project managment
- Deal with client
- Report presentation
Dassault Systemes
- Helpdesk Manager
Vélizy-Villacoublay 2008 - 2010En infogérence chez Dassault System, j'etais garant du service fourni aux utilisateurs. Avec une équipe de 10 techniciens à manager.
- suivi des métriques de production
- gestion de l'evolution des techniciens
- présentation des rapports
- animation des COPIL.
DELL
- Supervisor
MONTPELLIER2006 - 2008- Presto Supervisor
- Manage support team
- Manage sales team
- Project managment
- Turnover follow up (daily meeting to review incoming revenue)
- Report presentation
- Deal with angry customers
AREAS ASSURANCES
- Technicien informatique
2005 - 2006Hotliner with some project managment.
On site server NT4 to 2003 Migration to validate procedures.