Sandrine POUGE

En résumé

Entreprises

• Airbus Operations S.A.S, Information, Communication & Technologies - Customer Relationship and Communication Manager

  2006 - 2009 Customer Relationship:
  – Coordinate users’ committees (information meetings for Airbus Functions)
  – Support the customers in their demand management
  – Contribute to projects led by ICT domains on customers’ demands
  – Accountable for all improvement actions in the documents and processes managed by the Project and Application Leaders
  Internal communication contents:
  – Create and publish communication content and support (Service Desk messages, user guides, booklets and leaflets etc...)
  – Support to Projects teams in designing and producing their communication plans and supports
  Web communication:
  – Manage the content of the Airbus ICT Community web portal : create and publish communication documents for the community (1200 people)

• Airbus Operations S.A.S, Information, Communication & Technologies - Assistant & Communication Focal Point

  2004 - 2006 05/2004 - 04/2006
  
  – Secretarial activities : manage planning, organize meetings
  – Communication: accountable for all communication actions and events within the department (articles, portal management, e-site coordinator etc…)

• Airbus Operations S.A.S, Engineering Directorate - Executive Assistant, Processes & Methods Department

  2002 - 2004 06/2002 - 04/2004
  
  – Secretarial activities : manage planning, organize meetings inside and outside the company, support to a team of 10 managers

• AIRBUS Operations S.A.S. - Communication Expert for ICT Governance & Training Department

  2002 - maintenant Web communication:
  – Manage the content of the Airbus ICT Community web portal : create and publish communication documents, write and publish breaking news
  Communication Strategy:
  – Design and implement the global yearly communication plan and specific communication plans for 5 departments
  Team coordination:
  - Coordinate the Governance Communication Network (meetings, actions plan and follow-up etc…)
  Internal communication contents:
  - Create communication content and support (breaking news, leaflets, communication kits, technical book, new comers’ communication kit, presentations etc...)
  Events management:
  - Manage events for the Governance community (conference, specific events dedicated to customers, Customers’ surveys)
  - Support the Head of Communication ICT in Corporate communication and events
  Learning Management:
  - Participate in the projects led by ICT Academy and other IG departments

• France Telecom Mobiles, Caisse Régionale de Crédit Agricole, Cité de l'Espace - Missions Interim

  1999 - 2000 03/1999 - 02/2000
  
  Internal Communication:
  - Organize a company’s yearly event for 1000 people
  - Create and publish internal newsletters for a department
  English & Spanish Guide Interpreter:
  - Conduct tours for a touristic center

• Dun & Bradstreet France, Paris - Communication Assistant

  1998 - 1999 - External communication: organize trade shows and conferences. Design commercial brochures, press campaigns
  – Internal communication: design and produce any communication content and support (newsletter, press book, mailings, meetings)

• Dun & Bradstreet France, Paris - Customer Service Assistant, Marketing & Sales Department

  1994 - 1998 – Mission: Provide on-line support to the company’s customers (answer requests and complaints, train on products and services, develop and consolidation the customer’s relation) – Liaise with Sales and Marketing departments

• Dun & Bradstreet France, Paris - English and Spanish translator

  1993 - 1994 – Mission: Translate business information reports, balance sheets and company’s’ annual reports

Formations

• Centre Formation Perfectionnement Journalistes

  Paris 2009 - 2009 Formation continue
  
  Techniques Rédactionnelles (1998) - Stratégie et Plan de Communication (2009)

• Airbus Training

  Blagnac 2008 - 2010 Formation continue
  
  Project Management (Modules: Into Practice & People Make the difference), Effective Communication in English, Writing & Editing Skills, Spanish (advanced level)
  Microsoft Pack Office (Word, Excel, Powerpoint), iShare, TeamSite
  

• Ecole Supérieure De Cadres Traducteurs-Interprètes ESUCA

  Toulouse 1991 - 1993 Anglais, Espagnol, Russe
  
  Anglais, Espagnol, Russe

Réseau

• Christophe BORBALAN

• Frédéric MAZAN

• Marie-L. FLACKE

• Marine GRONDIN

  Saur (Issy-les-Moulineaux)

• Philippe DARBOIS

• Rozenn LE GLÉVIC