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Sandrine POUGE

TOULOUSE

En résumé

Mes compétences :
Anglais
Anglais courant
Communication
Communication évènementielle
Communication externe
Communication interne
Conduite de projet
Espagnol
Espagnol courant
Formation
Langues
Langues étrangères
Média
Organisation
Relation Client
Relations média
Service client

Entreprises

  • Airbus Operations S.A.S, Information, Communication & Technologies - Customer Relationship and Communication Manager

    2006 - 2009 Customer Relationship:
    – Coordinate users’ committees (information meetings for Airbus Functions)
    – Support the customers in their demand management
    – Contribute to projects led by ICT domains on customers’ demands
    – Accountable for all improvement actions in the documents and processes managed by the Project and Application Leaders
    Internal communication contents:
    – Create and publish communication content and support (Service Desk messages, user guides, booklets and leaflets etc...)
    – Support to Projects teams in designing and producing their communication plans and supports
    Web communication:
    – Manage the content of the Airbus ICT Community web portal : create and publish communication documents for the community (1200 people)

  • Airbus Operations S.A.S, Information, Communication & Technologies - Assistant & Communication Focal Point

    2004 - 2006 05/2004 - 04/2006

    – Secretarial activities : manage planning, organize meetings
    – Communication: accountable for all communication actions and events within the department (articles, portal management, e-site coordinator etc…)

  • Airbus Operations S.A.S, Engineering Directorate - Executive Assistant, Processes & Methods Department

    2002 - 2004 06/2002 - 04/2004

    – Secretarial activities : manage planning, organize meetings inside and outside the company, support to a team of 10 managers

  • AIRBUS Operations S.A.S. - Communication Expert for ICT Governance & Training Department

    2002 - maintenant Web communication:
    – Manage the content of the Airbus ICT Community web portal : create and publish communication documents, write and publish breaking news
    Communication Strategy:
    – Design and implement the global yearly communication plan and specific communication plans for 5 departments
    Team coordination:
    - Coordinate the Governance Communication Network (meetings, actions plan and follow-up etc…)
    Internal communication contents:
    - Create communication content and support (breaking news, leaflets, communication kits, technical book, new comers’ communication kit, presentations etc...)
    Events management:
    - Manage events for the Governance community (conference, specific events dedicated to customers, Customers’ surveys)
    - Support the Head of Communication ICT in Corporate communication and events
    Learning Management:
    - Participate in the projects led by ICT Academy and other IG departments

  • France Telecom Mobiles, Caisse Régionale de Crédit Agricole, Cité de l'Espace - Missions Interim

    1999 - 2000 03/1999 - 02/2000

    Internal Communication:
    - Organize a company’s yearly event for 1000 people
    - Create and publish internal newsletters for a department
    English & Spanish Guide Interpreter:
    - Conduct tours for a touristic center

  • Dun & Bradstreet France, Paris - Communication Assistant

    1998 - 1999 - External communication: organize trade shows and conferences. Design commercial brochures, press campaigns
    – Internal communication: design and produce any communication content and support (newsletter, press book, mailings, meetings)

  • Dun & Bradstreet France, Paris - Customer Service Assistant, Marketing & Sales Department

    1994 - 1998 – Mission: Provide on-line support to the company’s customers (answer requests and complaints, train on products and services, develop and consolidation the customer’s relation) – Liaise with Sales and Marketing departments

  • Dun & Bradstreet France, Paris - English and Spanish translator

    1993 - 1994 – Mission: Translate business information reports, balance sheets and company’s’ annual reports

Formations

Réseau

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