InterContinental Paris Le Grand - Café de la Paix
- Internship - F&B Direction
2010 - maintenant- Assist in the management of F&B outlets
- Develop and analyse market survey
- Control costs with outlet managers to meet the budget targets
- Carry out new menus
- Prospect and coordinate events for the Café de la Paix
Hyatt Regency - Paris Charles de Gaulle
- Banquets Supervisor
2010 - maintenant- Responsible for leading banquet staff in serving guests during banquet functions
- Handle the tasks of inspecting banquet areas at the end of function to ensure that all equipment is
returned to its proper area and all areas are clean
- Support management in hiring, training, scheduling, coaching and evaluating banquet staff
- Provide complete technical knowledges of service requirements such as beverage service, appearance,
methods of service, etc.
- Communicate and report pertinent informations through formal and informal channels
Hyatt Regency - Paris Charles de Gaulles Airport
- Assistant Banquet Manager
2010 - 2012- Analyze banquet event orders, communicate effectively with customers, managers and associates to
certify that all room setups, equipment, supplies, staffing and menus exceed customer’s expectations
- Ensure a quality event to customers on a daily basis by reviewing all schedules, equipment, supplies
and organize work flow
- Ensure an optimum level of customer’s satisfaction in terms of service, hospitality and quality
- Control and monitor banquet budget (labor costs, beverage costs, etc.): maximize revenue and
minimize expenses to increase the annual banquet turnover
- Manage human resources (supervisors, waitress, hostess, trainees, apprentices and extra workers):
Provide training to develop associates and perform customer’s expectations, maintain good
communication, motivate and coach people and scheduling banquet staff
- Bring creativity and ideas to maintain innovation and competitivity in line with the company’s standard
2009 - maintenant- Coordinate group's event from 15 to 120 persons
- Develop relationship with guests from the first contact to the billing
- Diffuse internal information to improve the team coordination
Pierre et Vacances
- Fixed-term contract - Receptionist
Paris Cedex 192009 - maintenant- Welcome international guests for a long stays
- Work in my own and be pro-active to satisfy guests
Hôtel Le Chaplain, Paris
- Internship - Receptionist
2009 - maintenant- Improve guest service from the booking to the check out
- In charge of the reception
- Enhance yield management and selling strategies
Royal Automobile Club, London, Pall Mall
- Commis - Chef de Rang
2008 - maintenant- Learning of the luxury standards
- Work in team to deliver a personalised service
Paris2007 - 2010Centre de Management Hôtelier - Formation Bilingue en alternance les deuxième et troisième année. Stage à temps plein 4 à 5 mois à partir de Mai tous les ans.
