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Serge NGAPO

PARIS

En résumé

15 years of improved skills in the Internet and Telecommunication Industry.

Main expertises :
- QA, Testing, Business Process Management
- QoS metering, QoD Management
- Team/Project Management, IT Management
- Business Development, Mobile Services Management
- Software Engineering, CRM, Billing, Workflow Management

Mes compétences :
ADSL
Business
Business development
Business process
Business Process Management
Engineering
facturation
Management
Microsoft CRM
Microsoft Project
Microsoft Project Management
Mobile
Process
Process management
QoS
Quality
Software Engineering
Testing
Workflow
Workflow Management

Entreprises

  • SFR - Head of QA, Testing and QoD of Corporate, Operators & Network Divisions

    2013 - maintenant Focus :
    In the Business Services Division / Business Services Information System :
    - Merging of 2 testing activities for different mass market (Corporate/Business To Business, Operators and Network entities).
    - Management : 20 internal employees (+ 5 middle managers), 3 principal external suppliers, 70 external consultants ( delivery mode by contract management)
    - Head of QA, QoS and Testing of Corporate, Operators & Network mass market
    - Head of QoD, Application Maintenance and Troubleshooting Management

    Main missions :
    - Business roadmaps planning and coordination
    - Testing Environments planning and coordination (from test customers data to applications flows and interactions between different mass market needs)
    - Responsible of an end-to-end System Integration and Users Acceptance Tests (UAT)
    • Industrialization of Testing in partnership with engineering teams and providers
    • Responsible of testing Clients Migration from legacy to new Information System (data migration over new products catalog)
    • Implementing BPMN methodology to design all customer workflows (Use Cases) : LEAN management
    • Testing workload optimization by improving testing methodologies
    • Portfolio budget management : 6,4M €
    - Responsible of the data quality of the Business Services Information System
    • Responsible of the Customer incidents management regarding to data errors
    • Over 2 external suppliers
    • Portfolio budget management : 1,2M €

  • SFR - Head of QA and Testing Of Corporate Mass Market

    2012 - 2013 Focus :
    In the Corporate Information System Division :
    - Management : 8 internal employees (+ 2 middle managers), 2 principal external suppliers, 40 external consultants (delivery mode by contract management)
    - Head of QA, QoS and Testing of Corporate Mass Market

    Main missions :
    - Business roadmaps planning and coordination
    - Testing Environments planning and coordination (from test customers data to applications flows and interactions between different mass market needs)
    - Responsible of an end-to-end System Integration and Users Acceptance Tests (UAT)
    • Industrialization of Testing in partnership with engineering teams and providers
    • Responsible of testing Clients Migration from legacy to new Information System (data migration over new products catalog)
    • Responsible of the EAI Webmethods workflows activity
    • Testing workload optimization by improving testing methodologies
    • Portfolio budget management : 4,7M €

  • SFR - Head of QA and IS Testing (ADSL and Mobile Consumer Market)

    2010 - 2011 Focus :
    In the Consumer Information System (IS) Division :
    • Management : 6 middle managers, 4 project managers, 35+ external consultants, 3 external suppliers
    • Head of QA and IS Testing (ADSL and Mobile Consumer Market

    Main missions :
    - Responsible for the QA, integration and the end to end testing for all B2C projects
    • Tests planning
    •Testing Environments planning and coordination (test customers data, applications flows and interactions between different mass market needs)
    • Coordination of the users and technical divisions
    • Challenging the global QA strategy of the end-user testing plan
    - Responsible for the end to end SI QoS/QA process
    - Portfolio budget management : 1.3M €

  • SFR - Vice Head of Application Maintenance and Troubleshooting Management

    2008 - 2010 Focus :
    In the Consumer Information System (IS) Division :
    • Management : 2 project managers, 10+ external consultants
    • Vice Head of Application Maintenance and Troubleshooting Management

    Main missions :
    - Billing, Provisioning and CRM workflows monitoring
    - Troubleshooting Management with Users involvement
    - Reporting and Dashboards
    - IS improvement prescriptions through surveillance tools and industrialization implementation
    - Portfolio budget management : 1.2M €

  • CGI - Business Developer and Senior Project Manager

    Casablanca 2000 - 2008 Applied Skills :
    - Engineering teams, projects and operations coordination
    - Functional and technical specifications implementation
    - Project and steering committees organization
    - Management tools (BPPM, BAM) setting
    - SOA & BPM Business sponsor
    - External suppliers management
    - Environments and services platforms administration
    - Applications Testing and Production Delivery management
    - Risks, restraints, defects and incidents reports management
    - Portfolio budget management : 1,3M€

    Related Missions :
    - NEUF CEGETEL (14 months) as Service Manager
    Within the NEUF CEGETEL IS Division :
    • 12 external consultants team management
    • IS activities related to the trademark CEGETEL (operational and migrations monitoring) Management

    - SFR SI (6 months) as Applications Manager
    Monitoring the applications Frontal Web Process_GP, of the front-end Web applications, Process_GP, SESAME, Extranet GP and SN2 (subscriptions workflow of ADSL orders) :
    • 4 external consultants team management
    • External suppliers supervision (Capgemini, Vistali, Jones)

    - CEGETEL (12 months) as Project Manager
    Extranet project Manager (Web portal providing relationship, management, and Communication services for Cegetel customers):
    • 4 external consultants team management
    • External supplier supervision (Capgemini)

Formations

Pas de formation renseignée

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