Séverine NUGUES

En résumé

Entreprises

• Orange Business Services

  maintenant

• Orange Business Services (France Telecom) - Service Implementation Expert Process - Video products

  Paris 2009 - maintenant Work in close cooperation with Marketing, Engineering, Tools and Operational teams.
  When a new video product is being launched on the market, I'm in charge of defining processus and tools (Sales, Implementation, Billing, Incident Management, Reporting) to handle management of customer orders.

• Orange Business Services (France Telecom) - Global Process Owner for Service Delivery

  Paris 2005 - 2009 Ensure coherency of production processes and tools for operational teams

• Equant - Implementation Support

  Bidart 2003 - 2005 Act as Subject Matter Expert for Service Delivery entity - specialized in Western Europe region

• Equant - Central Office

  Bidart 2001 - 2003 Act as Central Office to manage the projects implying IT teams

• Equant - Central Office

  Bidart 2001 - 2003 Centralize management of all projects involving IT entity

• SITA - Service Delivery Central Office

  Paris La Défense 1998 - 2001 Responsible for processes, tools and trainings of Implementation teams

• SITA - Service Implementation - Service Delivery

  Paris La Défense 1995 - 1998 Management of customer orders - single point of contact for several customers

Formations

• Lycée Albert Thomas (Roanne)

  Roanne 1992 - 1994 BTS Assistante commerciale bilingue

Réseau

• Alain QUEROIX

• Arnaud MARTIN

• Jean-Patrick COMIER

• Laetitia CECCALDI

• Ludovic FORGET

• Ludovic INARD

• Michel OPERTO

• Nathalie MATHIEU

• Phillip SMITH

• Sylvain BESSE