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Alain QUEROIX

Paris

En résumé

More than 15 years experiences in international telecommunications.
Various responsibilities carried over this period from PBX Customer Installation, Networks & Security Administration and Support, Voice Engineering Expert, then End to End Process Expert for new TTM Service Implementation and finally project manager for Orange Business Services Web Portal allowing a customer to request, follow-up and approve quote requests.
High international culture, customer focused with a strong persistence to achieve defined and time-bounded objectives.

Specialties:
Voice - VOIP, IPT, PBX, IVR, GK,
OSS/BSS (Operational Support System / Business Support System), QTB (Quote To Bill) Process & Design, TTM (Time To Market),
PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), Leadership & Communication, Management
English current

Mes compétences :
Process
Voix sur IP
International
Gestion de projet
Management
Télécommunications

Entreprises

  • Orange Business Services - Project Manager

    Paris 2013 - maintenant Project Manager for a new web portal where all international customers will be able to post, follow-up and approve their quote requests. I'm also responsible for the development of "users stories", which, in an agile approach allow describing business requirements and customer journey.

  • Orange Business Services - Service Implementation Expert

    Paris 2006 - maintenant Responsible for International Voice Services industrialization.
    - Participate to Business Case definition
    - Validate marketing documents
    - Define operational processes and tools dealing with Commercial Ordering, Billing, Service Delivery and Customer Support & Service for new Voice service offers.
    - Ensure end-to-end consistency of service components and data flows
    - Perform training modules to ensure operational teams acquire proper know-how to supply the service
    - Manage the service launch and support operational teams to handle first customers' contracts and/or pilot customer

  • Equant - Engineer

    Bidart 2000 - 2006 Request for proposal, negotiation with providers, specifications redaction, validation, implementation, and follow-up of new voice services development, such as Intelligent Network, Interactive Voice Response, Network Call Manager and Voice over IP.

    Technical expert on switched voice, voice over IP, IP Telephony and Interactive Voice Servers.

    Support level 3 and support teams training delivery.

  • Siticom - Telecom Operations - Assignment Coordinator

    1998 - 2000 Consultant for :
    - Société Générale, for coordination of year 2000 PBX compatibility in all their agencies.
    - Société Générale, for the changeover for 17 head office Alcatel PBXs as the interface between project team and other stakeholders such as end user, operations, support, and switchboard.
    - Bellini, for managing RFP on PBX maintenance agreements and advising on a service provider choice.

    Coordinator and trainer of Telecom Operations technicians in mission in our customers such as :
    - Ericsson, for MD11O PBX model installation and maintenance for several customers.
    - Telecom Development, for changeover, maintenance and validation of transmission and switching.

  • SFR - Cegetel Enterprises - Exploitation and Maintenance Coordinator

    1996 - 1998 Engineering of a DECT-Centrex offer network development in Paris-La Défense.

    Management of the central administration of PBX networks with services such as DECT, ACD, CTI and voice messaging. Supervision of seven person staff.

    Development, installation and follow-up of customized systems for new clients with VIP such as Jean Marie Messier - Vivendi.

    Performance of quality measurements for SFR and Itinéris GSM networks, using cartographic software and an audit system in order to identify areas lacking coverage.

Formations

Réseau

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