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So Osmose
- Consultant
2013 - maintenant
Spa conceptualization
Market study
Pre opening
Operation scope of work
Marketing strategy
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MSPA int. JW Marriott 5* & Renaissance Hotel Shanghai, China
- Director Spas at JW Marriott and Renaissance Hotel
2012 - 2013
Description of the Facilities
1/ Mandara Spa at JW Marriott –Tomorrow Square in Shanghai, is inspired by Asian Culture. The Spa comprises 3 Deluxe Suites with Terrazzo bathtubs for 2, 3 Double Suites, 2 Single Suites, Reception Lounge and a full service Spa & Hair Salon .
2/ Mandara Spa at Renaissance-Putuo in Shanghai, is furnished on a Contemporary Style with glass ceiling. The spa includes 1 Signature Treatment room with a Slab marble table, 2 Deluxe Suites with marble bathtubs, 5 Single Rooms, 1 Chronotherapy Experience Bathtub, 1 Spacious Relaxing Lounge,1 Hair Salon and Manicure/Pedicure Boutique,1 Foot Massage & Entertainment Room ( Large Plasma TV) 1 Reception & Spa Boutique .
Key responsabilities
Financial : Budget, Forecast, Price Margins, Contract negotiation, P/L,KPIs
Sales & Marketing : Year Marketing Strategy, Membership card , Planning, PR Activity，Promotion, Collaterals (Using Publisher and Power point)
Concept : New Spa Menu
Purchasing : Sourcing new suppliers, Contract , Quantity, Price
Human Ressources : Manning Budget, Recruitment, Manpower outsourcing
Training : SOP , Protocols , Frontline Services and Sales Coaching, Visual Merchandising, Therapy.
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The Ritz -Carlton Shenzhen , China
- Director Spa, Fitness & Hotel Boutiques
2011 - 2012
Facilities :
Spas of 10 rooms, ( 1 Deluxe Suite, 1 water therapy ( Vichy Shower, Water bed), 4 Singles rooms, 4 Outside Cabanas with full Facilities .
Spas Lockers facilities for Male and Female ( Steam, Sauna, Chill Pool, Jacuzzi...),
Outside 25m Swimmingpool,
Fitness Center ( TechnoGym, Yoga),
3 Hotel Gift Shops ( Located in the Hotel Lobby)
Financial : Budget, Forecast, Price Margins, P/L,KPIs
Sales & Marketing : New membership card , Planning, PR Activity，Promotion, Collaterals
Concept : Create New Spa concept “ The Resort Collection”, New Spa Menu
Purchasing : Sourcing new suppliers, Contract , Quantity, Price
Human Ressources : Manning Budget, Recruitment, Manpower outsourcing
Training : SOP , Protocols , Frontline Services and Sales Coaching, Visual Merchandising
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WALDORF ASTORIA COLLECTION 5* , Maldives ( Hilton Worldwide) The Beach House)
- Spa Director - Re-Branding
2009 - 2010
Description of the Spa
Spa: 8000 sqm2, 10 Traditional Maldivian Pavilions with outdoor bathroom( double treatment bed, bathtub & shower, private courtyard)
Include 4 Ayurveda Pavilions ( Marma, Dosha, Sirodhara…)
Body/Mind Movement Pavilion for Yoga & Meditation, Outdoor Relaxing Lounge, Fitness &Tennis.
2outdoor Hydrotherapy area, for Men & Women (Sauna, Steam room, pool Jacuzzis, chilled pool, changing area), Hair care salon, Manicure & Pedicure Salon, Boutique.
Key responsibilities
Took over the management of “SHUI” Spa. (Previous company)
Day to day Operation
New Re-branding Spa Concept “The Labyrinth”
Regular Media update, PR dinner with Journalist (American Spa, Figaro Madam.), tour Operator,VIP
Spa Menu transition & New Spa Menu (compendium, Spa Brochure…)
Create New Interior Design with Carpenter in house (massage bed, closet, sink, garden…)
New Cosmetics Partner: “Aromatherapy Associates “and Essie.
Hiring & Training, Up to Standard, Team Building.
P/L, Price List & margins
Spa Promotion and regular New Package (Christmas, St Valentines…)
Gym Project Enhancement design, Gym Operation, Wellness program…
MOD Resort
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LILY BEACH RESORT & SPA 5* , MALDIVES
- Director Spa & Spa Development (Consultant Pre-Opening)
2008 - 2009
Description of Tamara Spa
Spa Over Water. Natural and Organic (Wood, Stone and Plants…)
- 7 very private double treatments room (including shower, Jacuzzi and preparation room) ,
- 1 VIP room (Sauna and Steam room). 1 wet room with Vichy Shower and mosaic table.
- Lockers with Sauna & Steam .,
-1Hair Spa Room,
-1 Nail Bar, Waxing Room,
-Reception &Boutique
Key responsibilities:
Brand Program development: (Portfolio upon request)
-Layout revision, on Construction site, Spa Concept & Philosophy, Code Color & Fabrics, Menu
Space Planning: Layout, Follow up on the construction site with the Project Manager.
Interior Design: Code Color, Fabrics, Loose Furniture, Displays, Linen …
Design: Spa Uniform, All Spa amenities and containers
Sourcing/Purchasing: Negotiate Contract, Quantity, Price, Freight, Shipping
Sales/Marketing: Planning, Philosophy, Brochure, Photo shooting, PR activity
Financial Planning: Budget, Pricing and Margins
Human Resources: Organizational structure, Manning, Recruitment, Manpower outsourcing
Training :SOP , Protocols , Frontline Services and Sales Coaching, Visual Merchandising
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INTERCONTINENTAL Financial Street, Beijing , China
- SPA DIRECTOR
2006 - 2008
Description Facilities:
SPA/Fitness 2000m2 ,11 treatments rooms, Changing rooms with Sauna/steam/Jacuzzi/Vichy shower/Solarium, Indoor heating swimming pool(25m), Brand: Jurlique, Sothys, Thann, Kerstyn Florian
Key responsibilities
- Operations: day to day, set up Spa and Fitness Club
- Financial planning: Budget, pricing and margins, P/L
- Sales and Marketing: Strategic and planning, advertising/promotions, PR.
- HR: Organizational structure, manning, recruitment, manpower outsourcing
- Training: Spa therapy/service protocols, frontline services/sales, coaching
- Program development: Spa menu, treatment planning/packaging, fitness
- Sourcing/purchasing: Spa brand/retails/amenities, spa/fitness equipment
- Design/planning: space planning, Interior Design
- Hotel MOD
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Cobbles San Francisco
- Sales Manager & Cosmetics Expert Consultant
2005 - 2006
Description of Company
Designs and manufactures esthetics systems and skin care organics products.
Key responsibilities
- Attend Professional Events, Cosmoprof (Las Vegas, Dubai, Paris)
- Customers training (Shanghai: Palaispa, Vietnam: Lina beauty…)
- SOP/Protocols Spa treatments
- Protocols Spa equipment ( microdermabrasion, LED therapy…)
- Sales and negotiations
- Follow up with customers
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Dessange Beauty & Eric Paris , Beijing, China
- Beauty Manager, Development and Pre-Opening
2004 - 2005
Description of Company
Leader in the Hair/Beauty industry, High Profile clients , celebrities ,President and Top CEO.
www.eric-paris.com.cn
Key responsibilities
Design / planning: Design and opened Beauty room and Boutique from startup
Program development: Menu, treatment planning, costumer services
Sourcing /purchasing: Spa products
Financial: Pricing/ margins
Training: Spa therapy/ protocols
Operations: SOP, set up
Sales/marketing: Brochures, posters, special events, promotions…
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Dessange Beauty , Beijing , China
- Spa & Beauty Manager
2003 - 2004
Key responsibilities
Opening/operations, SOP, Setup (first Dessange in China)
Design /planning: Space planning, interior design ( furniture)
Program development: services, menu, treatment planning, packaging
Sourcing/purchasing: Spa equipment, retail, amenities)
Financial planning: Pricing/margins
Training: Spa therapy, protocols, frontline services and sales
Sales/ marketing: Business development, strategic marketing, PR, special events
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Les Grandes Alpes 5*, Courchevel , France
- SPA & Cosmetiques Boutique Manager, Pre-opening & Opening Winter Season
1999 - 2000
Description of Company
“Grand Alpes” Hotel 5*, Legendary Winter resort only opened seasonal. Spa(4 rooms,+ 1 Boutique/perfumery (50m2), fitness and indoor swimming pool). Very high profile guests (jet set, celebrities, Royal families and top CEO)
All services (face/body,makeup,wax,nails),Valmont, Kanebo, La Prairie
Luxury Boutique: La Prairie, Estee Lauder, Valmont, Carita, Shiseido, Lancome, Clarins, Clinique,Lalique,JP Gaultier, Patou, Cartier...
Key responsibilities
Pre-opening set up
Opening seasonal winter 2000/ operations,
Design/ planning: Space planning, interior design (Displays, spa cabin)
Program development: Spa menu and services, treatment
Purchasing: Spa products, retail
Financial: Pricing/margins, financial analyze, cash flow
Sales/marketing: Pr, special events, WIindow Visual Merchandising
Makeup Artist for Courchevel Events
