My main goals as a Knowledge Specialist are to:
*Identify and coordinate department initiatives to enhance communication products.
*Develop, write, and edit a variety of print and online documentation for applications, databases, processes, and services for website content, product manuals and tipsheets.
*Work with engineers, sales, and support teams to determine the most useful documentation strategies.
*Develop, write, and edit client communications announcing new products, enhancements, or critical changes via messages.
*Capture, organize, and manage the company proprietary corporate knowledge.
*Create online learning for internal continuing education and to educate clients.
*Work closely with other teams to ensure the consistency of the brand, tone, and message in client informational and instructional materials
*Interact with groups throughout the company to facilitate knowledge sharing via online platforms through product, internal process, and informative materials
In addition, as a Knowledge Specialist I also possess:
* Solid writing skills with ability to present information in a clear and creative manner.
*Strong interest in and understanding of the industry he works in.
*Superior copywriting/proofreading skills.
*Excellent organizational skills
*Attention to detail
*Ability to prioritize a high volume of projects.
*Ability to work as a member of a team, as well with all types and levels of professionals.
*High level of proficiency in Microsoft Office.
*High level of self-motivation.
*Ability to work independently without constant supervision.
*Experience with desktop publishing software, HTML authoring, and Web development.
Mes compétences :
Writing and editing for the web