Stéphane CRUCHON

En résumé

Entreprises

• Actility - Support R&D - IoT/Lorawan

  2016 - maintenant

• Comverse - R&D Integration manager

  Wakefield 2010 - 2010
  Act as R&D Integration manager during 6 month ( in 2010 )
  
  • Full validation of BSMC 3.6.0 Netcentrex product ( currently installed in israel telecom customer Bezeq and Japanese telecom customer SBM )
  • Use of HP quality center and Helium automated testing tool ( python scripting )
  • Integration ticket follow-up with R&D
  • Remote management of a support team in Bangalore ( up to 6 engineers )
  • ISTQB foundation level certified
  • Responsible of VV process compliancy

• COMVERSE - Manager R&D support VoIP

  Wakefield 2008 - 2016 R&D Manager - Support L3/L4 on Comverse/Netcentrex product - IMS Core / AS
  
  Issue follow-up, responsible for providing fix/workaround with high level quality according to customers SLAs.
  
  • VoIP protocols (SIP, MGCP et H248) and Linux operating system (Redhat, CentOS) expertise
  • Management of team support up to 12 support engineers
  • Responsible of CC process compliancy
  • Root cause analysis and KPI reporting
  • Remote management of a support team in Bangalore ( up to 5 engineers )
  • Periodically tickets reviews with both Support L1/L2 and R&D involved team
  • Accelerates the Workaround delivery within the committed SLA
  • Fix validation using automated tools like Helium/Extensive testing ( + regression testing )
  • customer issue handling with close working and follow-up with R&D
  • Constant backlog reduction over 8 years
  • Escalation management
  • Customer like platform maintenance in local lab. ( Extensive use of KVM and VMware platform )
  • Agile method integration in team

• Comverse - R&D Team leader

  Wakefield 2004 - 2008 Supervision and management of two R&D engineer on PHP paging transversal project. All our web interface as well as backend were impacted by the project. In this project, i had the opportunity to participate in the recruitment process of two engineers as sub-contractor. I was particulary involved in the optimization of queries to the postgres database to improve response time.
  
  Supervision and management of three R&D engineer on SOAP API project to cover all the backend feature of our IP Centrex product. I was also involved in JAVA development and we used TOMCAT/AXIS as framework.
  
  Supervision and management of one R&D engineer on SOAP API project to cover IMS core backend feature. This project was also developed using JAVA and TOMCAT/AXIS framework.

• Netcentrex - R&D engineer - PHP/Apache/Javascript

  2002 - 2004 API development in PHP and javascript for user interface framework. I also used this API to develop a web interface in charge of Class 4 routing object provisioning into our VoIP Softswitch. In this way, i had the opportunity to develop and specify many module both on postgres SQL side ( stored procedure ) and PHP ( dynamic library linked to PHP ).
  By September, 2003 i followed a trainee under my responsibility till its graduation. He was then hired in the company.

Formations

Réseau

• Bertrand LECERF

• Christophe CAZASSUS

• Crepin ARNAUD

• Emmanuel ARGNEY

• Eric KERMANN

• Jean-Philippe LONGERAY

• Julien BENGUIGUI

• Matthieu CASANOVA

• Philippe LEROY

• Sandrine GENNARI