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Stephane MARCHETTI

SAINT PATERNE RACAN

En résumé

My 25 years of experience have allowed me to exercise my ability to adapt to different environments, technical, organizational, management and business development. I have held various positions in various sectors of activity, always with a strong professional commitment that allowed me to achieve my goals.
I started my career with different positions of technical engineer (after sales and pre-sales), then my multiple skills and my professional involvement have given me access to more responsibilities (Engagement manager and Client manager). I learned, among other things, a sense of commitment, all aspects of the establishment and management of contract.
Being seasoned on the operational part, I wished oriented my career to people management skills, and then I have been able to manage a business unit where I have exercised strategy of business development.
After several years in senior positions in international groups, where I could apply my various competencies, it seemed logical to me to continue my career development by creating my own company.
During the last 2 years, I’ve been in charge of my company which allowed me to gain a complete view of the business management (definition and implementation of a business strategy, Go to Market model, business development, financial and operational management, suppliers management, ...).


Mes compétences :
Business Development
People management
Responsible for business development
Business management
suppliers management
operational management
manage a business unit
financial management
contract management
VSAT (Very Small Aperture Terminal)
Takeovers
Strategy development and deployment
SLA
Responsible for delivery activities
Responsible for Service contract management
Responsible for International Service Contract
Responsible for HP commitments
Responsible for Delivery Margin
Pre sales
Operational account team management
Microsoft Windows NT > Microsoft Windows NT 3.x
Managed Services
Joinery
International contract negotiation
ITIL
Balance Sheet

Entreprises

  • en recherche active - Management, commerce et delivery

    2016 - maintenant En recherche active pour poste de contributeur individuel ou manager
  • dyadem - Directeur commercial

    2015 - 2016 CA et croissance : 7.4M€ sur 6 mois avec une marge nette en progression de 20%.

    Management d’une équipe de 8 commerciaux
    Définition et mise en place de la stratégie commerciale
    Mise en place d’un système de reporting et d’indicateurs de suivi de business
    Définition de nouvelles offres de services packages.
  • MILLE ET UN E FENETRES - CEO

    2013 - 2015 ``Mille et une fenetres''- Exterior joinery supplier (4 employees)
    Turnover FY14: 420 k EUR
    * Creation of company ``MILLE ET UNE FENETRES'', LORENOVE reseller ;
    * Operational and financial management
    * Business development ;
    * Strategy development and deployment with go to market model ;
    * People management
    * Pilot brand communication committee
  • Microsoft Service - Support Practice Manager

    2008 - 2012 Turnover : +26% year 1, +28% year 2, +31% year 3, 15,4M$ last year.
    * Responsible for delivery activities through Customer Service Contract. ;
    * Monitoring and Control Client satisfaction (82% Objective VSAT, realized 95.4% VSAT) ;
    * Responsible for Delivery Margin (Objective 38.5%, 40.8% achieved) ;
    * Definition and implementation of the contract strategy to demonstrate the value of our services. ;
    * Responsible for business development in finance sector ;
    * Collaboration with other Business Unit for technology deployment
  • Hewlett Packard Service - Territory Manager

    COURTABOEUF 2006 - 2008 Achieved : 100% renewals of contracts, +15% Revenus, +5% Delivery margin
    * Responsible for 196 proactive service contract management ;
    * Business development.
    * People management
  • Hewlett Packard Service - International Client Manager

    COURTABOEUF 2003 - 2006 Turnover : FY03: 18M EUR /an, FY04: 22M EUR /an, FY05 :35M EUR /an (PSA)
    Delivery Margin FY03:31%, FY04: 35%, FY05: 41% (PSA)
    * Responsible for International Service Contract management ;
    * Management of international governance model
  • Hewlett Packard Service - Client Manager

    COURTABOEUF 2002 - 2003 Revenus FY03 : 4,5M EUR /an (FINAREF)
    * Responsible for Service contract management ;
    * Operational account team management (4 PMs &15 Technical engineers) ;
    * Responsible for business development.
  • Hewlett Packard Service - Engagement Manager

    COURTABOEUF 2001 - 2002 * Responsible for HP commitments on the activity "Managed Services" ;
    * Management of response team
  • NCR Division Service - Service consultant

    1998 - 2001
  • NCR Division Service - Network architect

    1996 - 1998
  • NCR Division Service - Training manager

    1993 - 1996
  • NCR Division Service - Technical engineer

    1990 - 1993

Formations

  • CNAM

    Chartres 1993 - 1996 Master Of Science

    * Associate Degree in Electronics

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