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Institut français
- Education Advisor
PARIS 15
2015 - maintenant
1. Promoting French Higher Education:
a. Networking with local institutes (schools/colleges/universities)
b. Attending and representing Campus France in education fairs, theme based events, technical festivals etc. organized by Indian and International forums
c. Organizing various promotional events: Admission Tour, Pre-Departure Session, Visa information sessions, CV workshop etc.
d. Bring and execute new innovative local promotional ideas to meet overall target
e. Maintaining media relationship
2. Counselling and Admissions:
a. Counseling students face to face and on phone/email
b. Assisting interested students with the admission procedure
c. Helping students with the online pre-enrollment procedure in the French Institutes (CEF)
d. Ensuring the academic interviews and the validation of the CEF files of the students
3. Administration:
a. Sending monthly activity planner and report to the Head Office
b. Maintain global databases for Indian institutes, French Institutes, Corporate Tie-ups etc.
c. Maintenance of local Campus Office
d. Assisting HO to update the Campus France website and the official Facebook page with all the happening in local office
e. Monitoring the changes of the local academic landscape
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Ministere de l'education Nationale
- Assistant Etranger d'Anglais
Paris
2014 - 2015
Jean Jaurès 1 & 2
Sarcelles
Paris France
· Instruct beginner-level English classes for French primary school students
· Provide concentrated instruction in pronunciation, culture and verbal expression
· Work with students in 2 different schools in the Paris area
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PubMatic
- Publisher Operations Specialist - French Language Specialist
2014 - 2015
Key member of the Client Services team to provide support in the day-to-day management of publisher clients and ad network partners
Managing account setup and maintain account on the PubMatic system
Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
Day to day data collection and report preparation
Report analysis for identifying key trends, inconsistencies
End of month billing for accounts
Escalating issues post analysis of a problem with the support team and ensure follow up to closure of issues.
Generating and interpret reporting that will yield competitive insights for our clients
Working closely with internal customers to ensure higher returns for end customer
Creating new campaigns
Weekly discrepancy reporting
Performing Creative Reviews
URL Categorization
New account on boarding
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Oracle
- French order management analyst for EMEA
Colombes
2012 - 2013
Timely and accurate day-to-day transaction / translation processing activities involving usage of different languages.
Translation or transaction processing of different foreign languages to English.
Handling and closing escalations on Process related issues
Taking part in projects, language learning circles and language training.
Handling language translations/interpretations as and when required.
Taking part in and driving quality and efficiency projects Reporting, analyzing, reviewing metrics to find out root cause and corrective action plan and execution of the same.
Keen focus on language accuracy and enhancement of language skills of the team.
Typing, filing, verifying records, data entry, generation invoices and purchase orders, opening mail, simple data entry, basic journal entries, balancing A/R or A/P records, process expense reports and other administrative tasks Researches and respond to internal or external inquiries; working closely with local subsidiaries finance staff. Audit expenses and payment requests against corporate policies.
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HSBC
- French Customer Support Executive
Paris
2010 - 2011
Job Title: Customer Service Executive – French Operations
Job Description:
Provide information to customers.
• Process payments as per customer’s instructions.
• Process account opening for customers.
• Ensure that each call / work is completed in accordance with established procedures and standards.
• Produce MI as required.
• Identify and escalate potential showstoppers.
• Support achievement of team objectives.
• Foster development of co-workers.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Satisfy internal and external customers.
• To maintain HSBC’s internal control standards.
• To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
• To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.
