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Sylvestre DUPONT

GRONINGEN

En résumé

After a successful career in Accenture, working as a Transition Manager accross Europe, I'm now the co-founder of parseur.com (SaaS for turning emails into data).
I remain available for Consulting for setting up new outsourced delivery units and complex project management programs.

Mes compétences :
BPO
Business
Business process
Business Process Outsourcing
Change Management
Contracting
IT outsourcing
ITO
Management
Multicultural management
Outsourcing
Process
Programme Management
Service Management
Business planning
JavaScript
Leadership

Entreprises

  • Parseur.com - Co-founder

    2016 - maintenant Parseur.com is a SaaS platform to transform emails into data. Parseur will help you automate your inbound emails, reducing effort, improving quality and optimizing your operating costs.

  • Accenture - Project Manager in Outsourcing – Europe

    Paris 2005 - 2015 Part of the Mobilization Team, responsible for shaping and leading transitions and transformations of Service Delivery from clients to Accenture.

    Main activities: shaping and costing transition (pre contract), defining and managing transition planning, recruiting resources, defining and managing the knowledge transfer, defining and implementing the Service Management tools and processes for tracking service performance and reporting on KPIs, SLAs and OLAs.

    Cross industry project experiences in Telecom (Orange Business Services, France Telecom), Financial Services (ING), Retail (Carrefour, Unilever), Public Services (European Space Agency), Pharmaceutical (Sanofi Aventis), Oil & Gas (Total).

    Strong multicultural and cross country experiences in working in Europe (BE, DE, FR, IT, NL, UK, ES) as well as Turkey, India and Mauritius.

  • Capgemini - Trainee – Barcelona, Spain

    SURESNES 2005 - 2005 Migration of the Business Information System of Bouygues Telecom from DEC UNIX to IBM AIX. Integrated
    into a team of 20 people, working on code migration and debugging.

Formations

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