Sylviane LE MOUEL

En résumé

Entreprises

• Cenit AG - PLM consultant

  TOULOUSE 2017 - maintenant Quality manager
  Customer Relationship, escalation management and corrective actions followed
  Participation to change management and global deployment roadmap for all ICT deployment.
  In charge of Change Master plan
  Business and Project support with Agile and SAFe method implementation

• Withyou - Functional consultant

  2015 - maintenant PMO and business consultant for Airbus IT Training logistic services
  
   Portfolio management (around 10 projects) for ICT and business
   Release unit management with IN and ID teams
   Business process analysis
   Creation of new deliverable strategic High Level, Midelware, Operational
   In charge of continuous improvement on processe
   Technical teams coordination
  
  PMO
  Statistical Process Control (SPC) project and Big data implementation for Airbus shopfloor
   Support to work package leader on deliverables
   Workshop animation on data capture tools and process capabilities
   Functional architecture design
   Risk and budget management (Matrix analysis)
  

• Veolia Propreté Sud-Ouest - Chargée de projet SI Métier

  2014 - 2016 Functional and quality manager From 07/2014 to 05/2015
   Roadmapping on data basis implementations and versions upgrade
   PMO on CRM requests and Change Management
   Quality check on data
   Supporting users with upgrading on Business Object

• T-Systems - Functional consultant

  ST DENIS 2012 - 2012 IT consulting Content : Analysis and recommendation to users following the internal Services catalog
  Project Management support to Intranet Contributors
   Planning, coordinating, achievement reporting
   Organizing, and leading awareness and training session (French & English)
   Change management

• Atos - Crisis Management Consultant

  Bezons 2011 - 2012 Crisis Management Consulting
  Problem management (ITIL Approach)
   Service Level Management
   Dedicated communication to stakeholders
   Organizing Callconferences : Evaluation of the options for recovery with minimal services disruption (4 To 16 high skilled participants)
   Root cause analysis
  Knowledge Management
   Recurring Problems analysis
   Automated document management (HP service manager)
   Business process reengineering

• Airbus INUC2 - CRM Consultant

  2010 - 2011 Trilingual customer relation assistant From10/2010 to 01/2011
   Escalation management to any Helpdesk’s Airbus user (ITIL approach)
   Go-between for final user and resolvers group
  

• Secteur Public SAS - Chef de projet

  2010 - 2010 Mise en oeuvre d'un outil collaboratif en ligne sur les acheteurs publics et leur fournisseurs.
  - Analyse exhaustive des données traitées par l'outil convivença
  - Retroplanning
  - Modèle conceptuel des données (merise)
  - Proposition d'interfaces graphiques
  
  Report du projet

• Société Secteur public - Responsable projet

  2010 - 2010 Création d'un portail ''lacommandepublique.fr'' dédié à l'économie des marchés publics, acheteurs, fournisseur, veille juridique.
  * Réalisation des phases d'expression de besoin et de recette,
  * Plan d'actions et de communication ;
  * Coordination entre les équipes techniques et les porteurs de projets ;
  * Modèle conceptuel des données (méthode merise) ;
  * Définition de l'ergonomie et des fonctionnalités du portail

• Altran - Ingénieur consultant

  Vélizy-Villacoublay 2009 - 2010 Mission de Gestion de la relation client trilingue pour Airbus INUC2
  - Suivi des plaintes enregistrées au Helpdesk
  - Intermédiaire entre l’utilisateur final et les resolvers group

• Airbus - Data analyst for Airbus Controilling platform

  Blagnac 2009 - 2009 Data and process analysis :
   Master data dictionaries
   Software’s specifications
  Definition of Business process
   Reporting, targeting and forecasting
   Defining controlling model through airbus Functions in order to make dedicated documentation for externals and new comers

• ARDESI - Conseil Régional - Public officer

  2007 - 2008 In charge of disseminating local and European policies in the development of administrative online services (e-government)
   Workshops
   Support project leaders on local e-government innovation
   Writing operational and functional documentation
  

• CARIFOREF MIDI-PYRENEES - Functional Consultant

  Labège 2005 - 2006 Transition of the statistics information system => SAS to BO XI
   Opportunity studies
   Needs analysis
   Process engineering and data analysis
   Coordinate actions of technical team and users (PMO)
   Functional business requirements
   Create model and new data base (Oracle)
   Change Management

• Diffusion culturelle - Chargée de production et communication

  2000 - 2004 J. Carles Company, « Danse à Toulouse », International Master class, Ciné 32 « Indépendance et création » film festival, « Séquence » short film festival…
  In charge of external communication
   Communication plan
   Press book
   Media relationship
  Events organization – budget from 15 000 to 100 000 €
   Fundraising
   Audience targeting
   Management : from 3 to 20 people

Formations

• Centre De Formation Action First

  Toulouse 2013 - 2013

• Toulouse Business School - TBS

  Toulouse 2008 - 2009 Mastère spécialisé
  
  Specialized Master in Information System engineering and Managementement et ingénierie des systèmes d'information

• IPC Entiore CCI TOULOUSE

  Balma 2005 - 2006 Professional Degree in Information System Management
  
  Management des systèmes d'information

• Université Aix - Marseille III CMOPC

  Arles 1997 - 1999 Maitrise in founding, and cultural performance producing

• Université Avignon Pays Du Vaucluse Ste Marthe

  Avignon 1995 - 1996 DEUG in Communication

• Lycée Ozenne

  Toulouse 1993 - 1995 Degree in International Trade (BTS - 2 years diploma)

Réseau

• Azzoug FARID

• Bruno PIERSON

• Christine MILESI

• Christophe OLLIER

• Christophe SURDIEUX

• Cyrille MOUNIER

• Karine LOUGE

• Ludovic DUBLANCHET

• Pauline PEREIRA

• Sayoux VINCENT