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Thierry LOPEZ

MASSY

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes aux Ulis ainsi que le résultat des européennes en Essonne.

En résumé

Managing a service delivery call center located in France divided between experimented call qualifiers on all Agilent products and work load administrators delivering through service channels selection and scheduling, customers services (Preventive maintenance, Repairs on site, Instrument exchanges, Installations and Familiarizations). Working in collaboration with a team of 4 district managers ensuring support services delivery on French territories.

Transactionnal sales management with international third party team located in Spain (consumables and per incident quotations). Working with sales BTM's (Business Trade Managers) to manage timely delivery of post sales activities.

Mes compétences :
Management
Contrôle des coûts
Gestion de projet
Logistique
Gestion de la qualité
Budgétisation

Entreprises

  • Agilent Technologies - France Sales and Services Center Manager

    MASSY 2014 - maintenant Managing a service delivery call center located in France divided between experimented call qualifiers on all Agilent products and work load administrators delivering through service channels selection and scheduling, customers services (Preventive maintenance, Repairs on site, Instrument exchanges, Installations and Familiarizations). Working in collaboration with a team of 4 district managers ensuring support services delivery on French territories.

    Transactionnal sales management with international third party team located in Spain (consumables and per incident quotations). Working with sales BTM's (Business Trade Managers) to manage timely delivery of post sales activities.

  • Agilent Technologies - Supply Chain Manager

    MASSY 2000 - 2014 Managing an international logistics team on 3 countries (France, Belgium and Holland) ensuring the logistics operations for LSCA (Life Science and Chemical Analysis) customer support organization. Local warehouse management, third party and fourth party logistic's management.

    Managing national and international logistics projects (RoHS certification, ERP deployment SAP and ORACLE, international transportation network deployment, storage area management, planning, stocking strategies, logistics integration of external companies aquired during fusion and acquisition projects).

    European logistics process owner for LSCA support parts and logistics organization.

  • - HEWLETT PACKARD France | HP - Logistics coordinator in Medical division

    1997 - 2000 Logistics coordination for France medical support division. Stocking and planning management (2000 references, 500KF, 85% hit rate, 3000 parts shipped per month, 1500 returns). Spare parts return flow management (exchange parts). Instrument installation coordination and schedulling. Sub contractors management (third party logistics for stocking, transportation network and carrier).

    IT coordinator for support engineers.

  • - HEWLETT PACKARD France | HP - On Site Support Engineer

    1993 - 1997 Support engineer of the medical division. Repair of medical devices at customer site. Management of a preventive maintenance program on geographic area. Technical major account contact (Hopitaux de Tours 37) working in combination with the major account manager.
    Pre-sales support, customer training on monitoring and medical applications on cardio monitoring, installation of medical devices.

  • - HEWLETT PACKARD France | HP - Laboratory support engineer

    1990 - 1993 Support engineer in the bench of the health care division. Repair of medical devices. Specialized in cardiotocography and cardio monitoring.

Formations

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