Thomas BRICE

En résumé

Entreprises

• Volvo - Head of Aftersales Development

  Saint Priest 2014 - maintenant Head of a department of 40 people at Volvo Group Governmental Sales (Defense and Security vehicles) :
  - Integrated Logistics Support (ILS) team
  - Aftersales Support Project Managers team
  - Technical Documentation team
  - Processes & Quality team
  

• Volvo -  Breakdown Assistance Call Center & Service Quality Manager

  Saint Priest 2012 - 2014 - Business owner of the RT24/7 Breakdown Assistance Service for EMEA region
  - Coordinate Service Quality plans with EMEA Sales Areas
  - Manager of the DCL Level 3 Process : Receive Vehicle
  - Manager of a team

• Renault Trucks - Breakdown Assistance Manager

  Saint-Priest France 2009 - 2012 - Pilot the breakdown performance with the European Regions
  - Manage the 24/7 Service with Volvo Parts Customer Solutions
  - Manager of a team of 5 people

• Renault Trucks - Project Manager Service Quality

  Saint-Priest France 2005 - 2009 - Pilot a Strategic Project to achieve a breakthrough in Customer Satisfaction for Service
  - Coordinate action plans with the 7 major European Regions
  - Service Quality auditor for Aftermarket projects

• Renault Trucks - Project Manager Network Ready To Serve

  Saint-Priest France 2003 - 2005 - Build aftermarket prerequisites for new vehicles
  - Plan and organize aftermarket activities to prepare new vehicle launches

• Volvo Powertrain, AB Volvo, Vénissieux, France - Project Leader for Engines Management System (EMS)

  1999 - 2003 - EMS Project Leader for new engines

• Sagem - Representative in the Italian dealer networks Renault SA & PSA

  PARIS 1997 - 1999 - Car diagnosis and workshop tools: sales, training, support

Formations

• INSA De Lyon (Villeurbanne)

  Villeurbanne 1992 - 1997 Engineer's degree, Electronics & Electricity

Réseau

• Carminati FABRICE

• Emmanuel MARTIN

• Eric STEMMANN

• Floriane TANNEUR

• Jean-Benoît RIOS

• Loraine SICARDI

• Olivier THAON

• Philippe LEROY

• Sylvain ORANGER