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Thomas BRICE

Saint Priest

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Versailles ainsi que le résultat des européennes dans les Yvelines.

En résumé

Mes compétences :
Gestion de projet
Amélioration de process
Centre d'appel
Management
B2B
Qualité client
Conduite du changement
Services
Automobile
Après-vente
Soutien logistique intégré

Entreprises

  • Volvo - Head of Aftersales Development

    Saint Priest 2014 - maintenant Head of a department of 40 people at Volvo Group Governmental Sales (Defense and Security vehicles) :
    - Integrated Logistics Support (ILS) team
    - Aftersales Support Project Managers team
    - Technical Documentation team
    - Processes & Quality team

  • Volvo -  Breakdown Assistance Call Center & Service Quality Manager

    Saint Priest 2012 - 2014 - Business owner of the RT24/7 Breakdown Assistance Service for EMEA region
    - Coordinate Service Quality plans with EMEA Sales Areas
    - Manager of the DCL Level 3 Process : Receive Vehicle
    - Manager of a team

  • Renault Trucks - Breakdown Assistance Manager

    Saint-Priest France 2009 - 2012 - Pilot the breakdown performance with the European Regions
    - Manage the 24/7 Service with Volvo Parts Customer Solutions
    - Manager of a team of 5 people

  • Renault Trucks - Project Manager Service Quality

    Saint-Priest France 2005 - 2009 - Pilot a Strategic Project to achieve a breakthrough in Customer Satisfaction for Service
    - Coordinate action plans with the 7 major European Regions
    - Service Quality auditor for Aftermarket projects

  • Renault Trucks - Project Manager Network Ready To Serve

    Saint-Priest France 2003 - 2005 - Build aftermarket prerequisites for new vehicles
    - Plan and organize aftermarket activities to prepare new vehicle launches

  • Volvo Powertrain, AB Volvo, Vénissieux, France - Project Leader for Engines Management System (EMS)

    1999 - 2003 - EMS Project Leader for new engines

  • Sagem - Representative in the Italian dealer networks Renault SA & PSA

    PARIS 1997 - 1999 - Car diagnosis and workshop tools: sales, training, support

Formations

  • INSA De Lyon (Villeurbanne)

    Villeurbanne 1992 - 1997 Engineer's degree, Electronics & Electricity

Réseau

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