Paris2015 - maintenantIn charge of the Sales and Marketing activity for the Industrial Merchant business line in the BeNeLux area
Air Liquide
- Project Office Director - IM
Paris2013 - 2015
Air Liquide
- European Direct Procurement Director - IM and EL
Paris2012 - 2013European Direct IM and EL E&I Procurement team is responsible for:
- Setting-up sourcing strategy for European Procurement direct categories
- Managing the existing European frame agreements, making sure that they meet the European affiliates’ needs and are applied, getting required service level from suppliers
- Managing sourcing and supplier related efficiency projects portfolio, achieving TCO reduction
- Managing Suppliers Risk and Relationship: qualification, evaluation, suppliers’ incidents
Air Liquide
- IS Customer Service & Quality Director
Paris2010 - 2012- Manages the ‘Account Managers’ team. The Account Managers are the single point of contact for European AL entities. They ensure the link between entities’ needs and IT standard services.
- is the owner of the services catalogue, Service Level Agreement, and prepares with the other departments the ‘service run readiness’ exercise before any go-live of a new IT service.
- is responsible of invoicing to European AL entities.
- is in charge of external communication (content and tools).
- is responsible for the piloting of several transversal processes (Dashboard, Change, Demand, Knowledge, Major Incident, Problem, Project and portfolio management)
- will reinforce permanent control and reporting on our transverse processes and methods, in order to implement a continuous improvement of our process execution maturity.
- Customer Service & Quality team is 15 full time equivalent
Air Liquide
- Program Office Manager
Paris2008 - 2010- Ensure compliance of all European projects with Project management methodology (PMI)
- Ensure compliance of all European projects with governance rules & animate governance bodies
- Be the custodian of European projects portfolio
- Deliver European IT dashboard
Air Liquide
- IS Account manager
Paris2005 - 2008* Is the interlocutor of the Air Liquide entities IS managers regarding Information Systems
* Is responsible for the Service Level Agreement between ALSEIS and the entities
* Is accountable for the delivery of services in line with the Service Level agreement
* Monitor costs and services levels for his perimeter
* Is the owner of the change management process in his area
* Coordinates all the major IS evolutions (applications or infrastructure) of the Air Liquide group’s entities. He may acts as Project Manager to ensure delivery on time and on budget
* May be the interlocutor of the external services providers for the evolutions of the Air Liquide group IT infrastructure or for incidents management
Devoteam
- ITIL consultant
Levallois-Perret1999 - 2005This position included the following missions :
• Fulfil missions on assignment for customers
• Meet customers and sale Devoteam ability and experience to manage ITIL project
• Answer requests for proposals from customers
• Organise and produce internal Devoteam trainings on ITIL (foundation certification
• Organise and manage internal Devoteam European ITIL knowledge community (seminars, documentation…)
