- Handling orders, claims, logistic issues for distributors in Middle East, liaising with internal departments and external stakeholders.
Providing weekly order backlog report to country/product managers.
- Solving order issues, escalating delayed orders and prioritizing high value orders to supplier and managers to ship at the earliest
- Training distributors on HP processes (by phone and online classroom) and giving them uodate on any change.
- Managing MEMA sharepoint and HP website tool (smart portal) providing support to the team and distributors for any issue.
SGS Espanola Ccontrol sa
- Export coordinator
2006 - 2007Societe Generale de Surveillance - leader in verification and certification
- Inspection coordination with exporters and inspection centre
- Solving exporter’s issues with overseas liaison offices
- Updating exporter database and processing inspection requirements
- Checking requested export documents (L/C, invoice, BL, Airway bill) and shipment method (FCL, LCL)
Redur
- Import Assistant
2005 - 2006Redur - Spanish logistics company
- Organizing good collections with partners in France, Italy, Holland
and deliveries in Spain
- Dealing with import documentation and solving incidences with customers
- Liaising with strategic clients to manage their expectations
- Checking incoming shipment and managing shipment dispatch with European partners
