-
Bouygues Telecom
- Coordinator of Product Development, Project Manager, Prevalidation
Meudon
2016 - maintenant
- Coordinator of Product Development
- Product Development Project Manager
- Pre-validation : tests and validations for Marketing/Purchasing Departments.
- Quality : analysis of manufacturers/suppliers’s brand image on the web for Marketing / Purchasing Departments.
- In charge of the Smartphones/devices reserve for Department.
-
Bouygues Telecom
- Project Manager for Prevalidation, Customer Satisfaction & Quality Unit
Meudon
2014 - 2016
- Pre-validation : looking for new handsets suppliers, tests and validations for Marketing/Purchasing Departments.
- Customer Satisfaction : data analysis from the network department (data, failure rates etc), customer service and after sales Departments.
- Quality : analysis of manufacturers/suppliers’s brand image on the web for Marketing / Purchasing Departments.
- In charge of the Smartphones/devices reserve for Department.
-
Bouygues Telecom
- Project Manager : Handset Validation
Meudon
2013 - 2014
- Management of Handset validation (Apple, Blackberry, Alcatel, Sony, ZTE etc) and M2M devices (GSM wireless devices).
- Management of tests for IOT, battery life and audio tests.
- Technical Support for Marketing, Sales, Purchasing and After Sale Departments.
- Management of issues, priorities in coordination with product managers and handset suppliers.
- Technical Expertise on the specifications, the functionalities and the issues faced during validation.
-
Sony
- Quality Manager for Mediterranean Region
Puteaux
2012 - 2013
- Management of all Quality issues (hardware and software), for prototype and commercial production for Mediterranean Region (report directly to Japan & Sweden).
-
Sony Ericsson
- Operator Technical Support Manager
Puteaux
2006 - 2012
- Management of customers’ requirements (i.e. global operators & MVNO):
- Management of product validation and approval in compliance with customer requests and needs
- Customer interface for operator technical support and acceptance units
- Creation and follow up of sales kits (from data integration to production)
- Management and reporting of issues on all mobile phones and accessories (software and hardware prototypes)
- Technical Support for all Repair Centres in France and for the French Market Unit (Sales & Marketing Departments)
- Web activities on mobile phone forums: buzz creation, assistance, monitoring of technological development, and analysis of users’ behaviour, Facebook Fan Page
- Trainer for new products (Smartphones, accessories and settings) internally for Sales & Marketing Departments Sony France, Sony Ericsson (then Sony Mobile). Delivered in-class training sessions with my own content.
-
Nokia
- Technical Independent provider for Nokia account
Nozay
2004 - 2006
Test report manager for finalized mobile phones:
- Identification and reporting on issues for S40 and all Symbian models
- Technical support for final users’ hot line
- Checking of mobile phones compliance with operator networks
-
Freelance for Mobiles Magazine/Phone Test
- Freelance
2003 - 2005
Freelance for “Mobiles Magazine”, “Phone Tests” and “Carrefour Télécom” (tests on new products)
-
Grey Marketing Service
- Project Manager for Nokia account
2003 - 2003
- Marketing product manager Nokia: monitoring of ad campaigns through SMS/MMS/emails and web banners
- Management of consumers panel for new Nokia models on test (technical assistance, satisfaction measurement)
-
Crédit Foncier
- Mortgage Manager (back office)
CHARENTON CEDEX
2002 - 2006
Mortgage Manager (back office) :
- customer support by phone and email
- support for early repayment
- opening insurance files
- support about the functioning of mortgage
-
BICS Banque Populaire
- Financial Advisor
Clichy
2000 - 2002
Financial advisor (individual customers). Portfolio of customers : 600.
- opening of bank accounts
- sale of financial products
- sale of insurance products
- sale of personal loans, credit cards, mortgages
-
ADDITIONAL ACHIEVEMENTS
- ADDITIONAL ACHIEVEMENTS
2000 - 2006
2000-until now Web forum administrator and moderator for www.planete-se.net and www.planete-nokia.com
2002-06 Interviewee for national TV channels (TF1, France 2, France 3 and M6)
Interviewee for mobile phones newspapers (Stuff, Mobiles Magazine)
2002-05 Freelance for “Mobiles Magazine”, “Phone Tests” and “Carrefour Télécom” (tests on new products)
2000-05 Technical tester for Orange France and France Télécom R&D
(Behavioral and sociological studies on new services)
