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Virgile FONTAINE

Meudon

En résumé

Mes compétences :
Télécommunications

Entreprises

  • Bouygues Telecom - Coordinator of Product Development, Project Manager, Prevalidation

    Meudon 2016 - maintenant - Coordinator of Product Development
    - Product Development Project Manager
    - Pre-validation : tests and validations for Marketing/Purchasing Departments.
    - Quality : analysis of manufacturers/suppliers’s brand image on the web for Marketing / Purchasing Departments.
    - In charge of the Smartphones/devices reserve for Department.
  • Bouygues Telecom - Project Manager for Prevalidation, Customer Satisfaction & Quality Unit

    Meudon 2014 - 2016 - Pre-validation : looking for new handsets suppliers, tests and validations for Marketing/Purchasing Departments.

    - Customer Satisfaction : data analysis from the network department (data, failure rates etc), customer service and after sales Departments.

    - Quality : analysis of manufacturers/suppliers’s brand image on the web for Marketing / Purchasing Departments.

    - In charge of the Smartphones/devices reserve for Department.
  • Bouygues Telecom - Project Manager : Handset Validation

    Meudon 2013 - 2014 - Management of Handset validation (Apple, Blackberry, Alcatel, Sony, ZTE etc) and M2M devices (GSM wireless devices).
    - Management of tests for IOT, battery life and audio tests.
    - Technical Support for Marketing, Sales, Purchasing and After Sale Departments.
    - Management of issues, priorities in coordination with product managers and handset suppliers.
    - Technical Expertise on the specifications, the functionalities and the issues faced during validation.
  • Sony - Quality Manager for Mediterranean Region

    Puteaux 2012 - 2013 - Management of all Quality issues (hardware and software), for prototype and commercial production for Mediterranean Region (report directly to Japan & Sweden).
  • Sony Ericsson - Operator Technical Support Manager

    Puteaux 2006 - 2012 - Management of customers’ requirements (i.e. global operators & MVNO):
    - Management of product validation and approval in compliance with customer requests and needs
    - Customer interface for operator technical support and acceptance units
    - Creation and follow up of sales kits (from data integration to production)
    - Management and reporting of issues on all mobile phones and accessories (software and hardware prototypes)
    - Technical Support for all Repair Centres in France and for the French Market Unit (Sales & Marketing Departments)
    - Web activities on mobile phone forums: buzz creation, assistance, monitoring of technological development, and analysis of users’ behaviour, Facebook Fan Page

    - Trainer for new products (Smartphones, accessories and settings) internally for Sales & Marketing Departments Sony France, Sony Ericsson (then Sony Mobile). Delivered in-class training sessions with my own content.
  • Nokia - Technical Independent provider for Nokia account

    Nozay 2004 - 2006 Test report manager for finalized mobile phones:
    - Identification and reporting on issues for S40 and all Symbian models
    - Technical support for final users’ hot line
    - Checking of mobile phones compliance with operator networks
  • Freelance for Mobiles Magazine/Phone Test - Freelance

    2003 - 2005 Freelance for “Mobiles Magazine”, “Phone Tests” and “Carrefour Télécom” (tests on new products)
  • Grey Marketing Service - Project Manager for Nokia account

    2003 - 2003 - Marketing product manager Nokia: monitoring of ad campaigns through SMS/MMS/emails and web banners
    - Management of consumers panel for new Nokia models on test (technical assistance, satisfaction measurement)
  • Crédit Foncier - Mortgage Manager (back office)

    CHARENTON CEDEX 2002 - 2006 Mortgage Manager (back office) :

    - customer support by phone and email
    - support for early repayment
    - opening insurance files
    - support about the functioning of mortgage
  • BICS Banque Populaire - Financial Advisor

    Clichy 2000 - 2002 Financial advisor (individual customers). Portfolio of customers : 600.

    - opening of bank accounts
    - sale of financial products
    - sale of insurance products
    - sale of personal loans, credit cards, mortgages
  • ADDITIONAL ACHIEVEMENTS - ADDITIONAL ACHIEVEMENTS

    2000 - 2006 2000-until now Web forum administrator and moderator for www.planete-se.net and www.planete-nokia.com

    2002-06 Interviewee for national TV channels (TF1, France 2, France 3 and M6)
    Interviewee for mobile phones newspapers (Stuff, Mobiles Magazine)

    2002-05 Freelance for “Mobiles Magazine”, “Phone Tests” and “Carrefour Télécom” (tests on new products)

    2000-05 Technical tester for Orange France and France Télécom R&D
    (Behavioral and sociological studies on new services)

Formations

  • Lycée Jean Lurcat (Paris)

    Paris 1998 - 2000 Sales Force Professional Degree

    Equivalent to 2-year-Vocational Training Certificate specialized in Sales Force and Trade

    Equivalent to 2-year-Vocational Training Certificate specialized in Sales Force and Trade -Paris (75)
  • Lycée Sophie Germain

    Paris 1995 - 1998 French Baccalaureate in Communication & Trade Practices

    equivalent to British A-level
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