Wael BOUGHANMI

En résumé

Entreprises

• Linedata Services - Product Support Specialist

  Neuilly sur seine 2015 - maintenant • Provide technical and application support for Linedata's front and middle product lines.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configurations.
  • Interact with various levels of client and firm management through both written and verbal communications.
  • Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.

• TENOR EDI SERVICES - Télécom, Exploitation & Support Analyst Team Leader

  marennes 2014 - 2015
  • Participation in the proper functioning of the supply chain of major constructers in the automobile industry , located around the world, through the operation of the EDI communication platform.
  The position consists of 3 tasks:
  
  • Respond to customers located around the world , by mail and telephone in English and French .
  
  • Platform Supervision: consult the supervision tools to monitor the servers Status and other hardware. In case of problems, apply the troubleshooting procedures and alert the local team in France.
  
  •EDI Messages Exploitation: correct or adjust the settings according to the errors brought to our attention by users or by monitoring tools . Diagnosis EDI messages fallen into error and try to treat the cause or correct the message. Enter the tickets and maintaining internal knowledge base.

• HELPLINE - Service Desk Analyst

  Nanterre 2013 - 2014 •Provide Level1 and Level2 support for end users
  •Create, manage and follow up on incidents and work orders using ticketing software
  •Installation and setup of new desktops, laptops, printers and other ‎IT devices.‎
  •Ensure proper functionality/support of the warehouse IT equipment
  •Identifying and addressing complex usability problems.‎
  •Managing various user accounts such as Active directory and emails
  •Working with the team on various projects ‎
  •Support and assist in other projects/rollouts/initiatives support
  •Providing desktop support (Windows/Mac/);
  •Supporting and maintaining MS Server/HR/Accounts Applications;
  •Ensuring security and upgrades are applied to desktops and laptops and kept up to date;
  •Antivirus installation to all desktops and laptops;
  •Provide network support and resolve issues with the Router/Access points;
  •Reporting faults and maintaining logs on servers, desktops and laptops;
  •Backup and restore (Shadow Protect, Symantec Backup Exec ...)

• Stream Global Services - IT Helpdesk Technician

  Angers 2010 - 2013 • Administration tasks on servers and clients (phone, PC, printers, etc.)
  • Install and configure any new equipment
  • Ensure helpdesk function
  • Check the performance of backups and fonctionnality of various applications
  • Maintain hardware and software of computer equipment
  • Participate in different migration projects, deployment and replacement of computer equipment and applications
  • Manage network accounts and email as well as access rights for all users of the site
  • Maintain the database up to date and ensure hardware inventories
  • Ensure the proper management of computer consumables
  • Ensure back up infrastructure & network
  • Manage Antivirus server and make sure virus definition is always up-to-date on client's computer
  • Manage SmartPhones (Configure secure profile, mailbox ...)

Formations

Pas de formation renseignée

Réseau

• André FERRARI

• Barbara MONGENOT

• Benjamin BRAUN

• Francois BULCOURT

• Hamdi HEDHLI

• Jan FONTAINE

• Maxence ROUSSEL

• Myriam HOFER

• Youssef BENELLOUAHMA

• Zeineb GUENI