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Xavier CAUCHIE

Saint-Cloud

En résumé

Mes compétences :
Aviation
Service client
Customer Service
Support
Ingénieur
Après-vente
Support Client
OEM

Entreprises

  • DASSAULT AVIATION - Customer Service Manager

    Saint-Cloud 2007 - maintenant Support of operator / customer from the delivery to the retirement of the aircraft (new or second hand):
    • Support for entry into service et daily utilisation
    • Ensure day-to-day satisfaction by anticipating requests and needs
    • Ensure technical and documentation support
    • Actions coordination with involved persons (internal / external
    • Regular meetings and on-site visits
  • MESSIER-DOWTY - Customer Support Manager

    2004 - 2007 • Ensuring customers satisfaction on technical, logistical and commercial aspects
    • Review and follow-up of customers queries
    • Metrics implementation for performance follow-up
    • Escalation of major issues to Messier-Dowty top management
    • Daily technical support for airlines and repair stations
    • Support of airlines in Germany and Middle East areas
  • MESSIER SERVICES - On-site representative within Air France

    2003 - 2004 • Customer Support Manager dedicated to Air France (1 year based in Roissy)
    • Follow-up of Air France issues with Messier-Dowty products (technical,
    commercial, logistical, repairs,…)
    • Meeting management
    • Daily operational reviews
  • MESSIER-BUGATTI - Product Support Manager – Wheels and Brakes

    Vélizy-Villacoublay 1999 - 2003 • Daily technical support and periodic visits for 20 airlines worldwide
    • Synthesis on in-service experience and coordination of actions with
    commercial, quality departments and design offices
    • Dedicated follow up of Boeing programs and maintenance processes
    • Internal quality procedures implementation for Customer Support
    • Support of airlines in Tunisia, Turkey, Qatar, Chile and Canada

Formations

Réseau