Mes compétences :
Aviation
Service client
Customer Service
Support
Ingénieur
Après-vente
Support Client
OEM
Entreprises
DASSAULT AVIATION
- Customer Service Manager
Saint-Cloud2007 - maintenantSupport of operator / customer from the delivery to the retirement of the aircraft (new or second hand):
• Support for entry into service et daily utilisation
• Ensure day-to-day satisfaction by anticipating requests and needs
• Ensure technical and documentation support
• Actions coordination with involved persons (internal / external
• Regular meetings and on-site visits
MESSIER-DOWTY
- Customer Support Manager
2004 - 2007• Ensuring customers satisfaction on technical, logistical and commercial aspects
• Review and follow-up of customers queries
• Metrics implementation for performance follow-up
• Escalation of major issues to Messier-Dowty top management
• Daily technical support for airlines and repair stations
• Support of airlines in Germany and Middle East areas
MESSIER SERVICES
- On-site representative within Air France
2003 - 2004• Customer Support Manager dedicated to Air France (1 year based in Roissy)
• Follow-up of Air France issues with Messier-Dowty products (technical,
commercial, logistical, repairs,…)
• Meeting management
• Daily operational reviews
MESSIER-BUGATTI
- Product Support Manager – Wheels and Brakes
Vélizy-Villacoublay1999 - 2003• Daily technical support and periodic visits for 20 airlines worldwide
• Synthesis on in-service experience and coordination of actions with
commercial, quality departments and design offices
• Dedicated follow up of Boeing programs and maintenance processes
• Internal quality procedures implementation for Customer Support
• Support of airlines in Tunisia, Turkey, Qatar, Chile and Canada
