En résumé

Mes compétences :
Project Handling


  • BCD Travel - Implementation / Project Manager

    Paris 2011 - maintenant Main tasks and responsibilities:
    New clients Implementation (Saint-Gobain, Merck Group, NBC Universal, Universal Music Group, …)
    o Confirm all necessary resources are assigned per the project scope
    o Create and manage project plan and timelines
    o Lead weekly conference calls (French and English) and distribute meeting notes within departmental guidelines
    o Coordinate and follow-up client’s, third part suppliers and internal actions
    o Collect of all client information / data
    o Analyse and creation of the personalized and adapted solution aspects (process, technical, communication, ...)
    o Validate suggested process solutions will meet the client’s expectations
    o Organize test or pilot phase
    o Organize and participate to client training sessions
    o Help to create communication documents and change management
    o Conduct hand-over to operations and Account Manager
    o Control on the first days of operation & give feedback (client and internal)
    o Lead post-Implementation / follow-up review
    o Lead “Lesson learn” with internal teams involved in the project
    Participation to Request For Proposals (redaction, preparation and defense)

    Main KPI’s & achievement:
    100% of projects started on time with expected quality level
    Client and internal congratulations on Saint-Gobain’s implementation success
  • Hogg Robinson Group France - Implementation / Project Manager

    2008 - 2011 Main tasks and responsibilities:
    New clients Implementation (GDF, Novartis, Roche, Smiths Group, …)
    Online tool Implementations and parameters (AeTM)
    Participation to brainstorming, developments of new functionalities on Car and validation process on AeTM
    Online training sessions for clients (AeTM)
    E-Invoicing Implementations and parameters (BProcess)
    Project Manager for the HRG E-Cards Solution (automation of Bill back payments for hotels)
    Participation to Request For Proposals (redaction, preparation and defense)

    Main KPI’s & achievement:
    100% of projects started on time with expected quality level
    25 AeTM clients’ sites built, updated or maintained
    70% Online adoption rate on implemented clients
    Electronic invoicing growth from 3% to 75% (savings: 200K€ / year)
    HRG E-Cards solution was launched with much success (huge gain of productivity and payment cash flow)
  • Hogg Robinson Group France - Suez HQ Implant Manager

    2006 - 2008 Main tasks and responsibilities:
    Management team of 4 persons (Business Volume: 5.9 M€ / Year)
    Handling requests only for V.I.P. Population
    Missions for the Operational Direction (tutoring, market research, internal audits, non-invoiced service, up-sale process, …)

    Main KPI’s & achievement:
    Integration of 1.7M€ new volume (Lyonnaise des Eaux HQ) with equal staff
    Management of a second implant (Degrémont HQ)
    Global income raise (8.5%) after the audit lead on non-invoiced operations
  • Hogg Robinson Group France - Outplant Manager

    2004 - 2006 Main tasks and responsibilities:
    Management team of 8 persons (Business Volume: 8.7 M€ / Year)
    Dealing with 5 countries: FR, DE, BE, NL, AT
    Communication mostly in English
    Restoring communication, trust and business relationship with the client
    Update / improvement of operational tools used on a daily basis
    Bookings for VIP Population
    Communication mostly in English

    Main KPI’s & achievement:
    Agency productivity growth (12% first year, 8% second year)
    Restore client confidence and improve HRG image for Lear travellers and managers
    Reduce customer complain: -45% (’06 vs. ’04)
    Improve payment cash flow (23%)
  • Carlson Wagonlit Travel - Technical / Operational Expert

    Boulogne-Billancourt 2003 - 2004 Main tasks and responsibilities:
    Operational organisation Manager
    Process improvement Manager for the agency
    Tests and implementation of new technological internal products
    Implementation of online booking tool
    Training for the team on new products (12 persons)

    Main KPI’s & achievement:
    Agency productivity growth (17%) mainly due to new organisation
    Reduction of payment terms / improvement of agency profitability (13%)
    Implementation of CWT invoicing system
    Amadeus new products used and mastered by the team
  • Carlson Wagonlit Travel - Business Travel Agent then Team Leader

    Boulogne-Billancourt 2000 - 2003 Main tasks and responsibilities:
    Handle information, bookings, ticketing using Amadeus
    Handle invoicing and ticketing refunds
    Management of a team of 5 persons (April 2002 – May 2003)

    Main KPI’s & achievement:
    Implement new process to improve productivity and quality of request treatment
    Re-establishment of a good working atmosphere within the team and with the client
  • University Al-Kafaât - Tourism Department Manager

    1998 - 2000 Main tasks and responsibilities:
    Creation, organization and structure of the department
    Regular meetings with management and ministry to generate an official diploma
    Pedagogical coordination
    Creation of the teaching programs
    Recruitment of professors and students.
    Teaching: 18 hours per week (Tourism, Ticketing and Marketing)
    Training of students to become Teacher assistant
    Supervision of student stages at MEA Call Center
    Creation of examinations (recognized by Lebanese government)

    Main KPI’s & achievement:
    Successfully launch department
    All detailed programs and courses were transmitted to my successor
    92% of success to the official exams
    MEA recruited 50% of the students directly after their stage
    Successful handover with local Manager


  • Lycée Charles Nodier (Dole)

    Dole 1996 - 1998 BTS Tourism

    Option COnception Commercialisation


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