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Yousra BOUYAÂLI

MEKNES

En résumé

Mes compétences :
Events management
Guest service
Contrôle de gestion
F&B
Restaurant management
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Delphi
Accounts Receivable

Entreprises

  • Mazagan Beach and Golf - Event Manager

    2011 - 2014 CDI This position has allowed me to
    have a wide knowledge in all the
    Missions : departments. Indeed, i deal with
    all the services, from
    Responsible for preparing all event documentation. accommodation, catering,
    Coordinate with Sales (Handover), property departments and customer to ensure entertainment to activities,
    consistent, high level service throughout pre-event, event and post-event phases. transfers, finance and so on. I
    Participate in site inspection for prospect and definite group booking. learnt working in collaboration
    Meet the guest before the event to insure all details and requests have been with the heads of departments.
    handover.
    Maximize revenue opportunities by up-selling.
    Distribute all information to operations for execution.
    Conduct pre-con meetings to make sure all information are communicated properly. Thanks to my sympathy, my
    Check daily billing and charges, rooms block and meeting spaces. patience and my willing to
    Make presence known to customer during all the process, and interacts with him to progress, i have always managed
    obtain feedback. conflicts and complaints, especially
    Identifies challenges and provide adequate solutions both for the property and the with Casino guest who are very
    guest. demanding, and challenging to
    Use personal experience and Tools to ensure the best service and experience for the satisfy. This experience was very
    Customer. helpful and useful to get to the
    Motivate and encourage the team for better results and revenue. next step (management position).
    Communicate all procedures and established policies.
    Assist in better ideas and plans to work better and efficiently.
    Forecast events and groups booking or better planification.
    Assist in the organization of the "Mazagan Nights"
    Some organized events: Lufthansa City Center, Estee Lauder, Reckitt Benckiser,
    Covidien, Festival Jawhara, Salon de cheval, Nexans, Jacobs, ICA...

    TRAINING :

  • Menzeh Daliya Hotel - Receptionnist

    2008 - 2008 Training :
    Menzeh Daliya Hotel- Receptionnist -
    Room accommodation
    Check in / Check out
    Individual bookings
    End of the day report

  • Transatlantique Hotel - Receptionnist

    2008 - 2008 Transatlantique hôtel - food cost assistant manager-
    Meknès -
    Missions :
    Food inventory, reception and control of goods.
    Food and beverage cost control.
    Daily forecasting for outlets.
    End of the day sales report.

Formations

  • "Higher Institute Of International Tourisme" Morocco (Tangier)

    Tangier 2006 - 2008 Hotel management

  • Institut Supérieur International Du Tourisme De Tanger (Tanger)

    Tanger 2006 - 2010

  • "Higher Institute Of International Tourisme" Morocco (Tangier)

    Tangier 2006 - 2010 AGETH

    Management and administration of hotels and touristic companies.

  • MOULAY ISMAIL HIGH SCHOOL (Meknes)

    Meknes 2003 - 2006 Baccalaureate Degree

    baccalaureate in Economics

Réseau

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