TUNIS
Innovative, diligent, with more than 12 years of experience in overall call center operations, focused on meeting and exceeding company goals. I am results-oriented Executive with demonstrated success in driving highly successful customer support, process improvement and quality initiatives to increase revenue and profitability. I am consistently recognized for superior performance, creative problem-solving abilities and to plan, direct, manage the operations, including a staff of a complex organization. Solid leader with track record of increasing efficiency and client satisfaction while bolstering the top and bottom lines. I am accustomed to developing effective client relations and ensuring total customer satisfaction. Experience in managing organizational and cultural change of systems and adjusting company operational strategies to achieve organizational goals.
Multilingual (French, English, Arabic).
Allowed to work in EU (French citizenship)
Specialties: BPO, Contract negotiations, P&L management, Budget strategy,Customer Service, Operations, Outsourcing, Operational Excellence, Voice of the Customer, Efficiency, KPIs, Leadership, Multilingual Contact Centers, Multi client contact centers
Pas de formation renseignée
