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Youssef LACHGAR

PARON

En résumé

A successful and motivated IT leader with a passion for supporting, managing, planning and implementing new technology products/services, solutions and projects.Goal driven while accompanying a IT team(s) to grow to its full potential in a B2B, worldwide environment.

An powerful problem solver with strong communication, and interpersonal skills.
Works well in a team and on own initiative. Application Support and service delivery with excellent negotiation and written/oral communication skills with 7+ years experience providing 24/7 business support and continuity.

Spécialisations :Application Engineering, Problem Management, Service Level Management, Policy/Procedure development, Incident and Release Management, Process documentation, Executive Presentation skills.

Mes compétences :
Microsoft .NET Technology
Back Office
Audit
incident management
eCommerce
corporate services deployment
UNIX
Sun Solaris
SQL
Root Cause Analysis Monitoring
Project Management
Perl Programming
Oracle
NetScreen
MySQL
Microsoft Windows 2008 Server
Microsoft Windows 2003 Server
Microsoft Windows 2000 Server
Microsoft Windows
Microsoft Internet Information Server
Microsoft Dynamics NAV
Java
Jakarta TOMCAT Servlet Engine
High Availability
ETL Kettle
Data Analysis
Computer development
Change Management
Apache WEB Server

Entreprises

  • Prysmian Group - Service Delivery & Project Manager EMEA

    PARON 2015 - maintenant Project Management
    - Desktop Life Cycle Phase I & II for the European part of the group
    • Wide Scope including Win10, SCCM Backend, Self Service, Service Catalog for End Users …
    • Life Cycle & Policies …
    - Process & Workflow for On-Off Boarding for the EMEA.
    - Active Directory Integration to Global AD (NA)
    • Regional Project Leading different work stream
    • Reporting to steering Committee including CxO level
    - GDPR Implementation in EMEA (PIA, Protocol Upgrade, End User Encryption (Data at Rest & In Transit)

    Operational management of European Shared Services:

    • Analyze customer issues and critical points within the operational teams
    • Develop different reporting and ensure the animation of strategic committees (Qlik view, BI)
    • Design & Evangelize SLA’s, SLO’s, UC’s …
    • Ensure compliance with Change Management Process (LifeCycle & Continuous improvement)
    • Follow the user satisfaction, provide a continuous improvement plan and optimize internal services
    • Provide advisory role and participate in the development of the IT / business relationship.
    • Manage and anticipate crisis situations (Post mortem, RCA, CORACT, VOC ...)
    • Control the action plans put in place with the Local teams and external service providers
    • Piloting the implementation of managed services (operating tools, Processes, SLA & KPI)
    • Implementation of significant Change programs

  • Egencia FR - Application Engineering II

    Paris La Défense cedex 2014 - 2014 Manages Back office Applications .Advises and Helps Teams to design architecture, compliant solutions. Excels at developing relationships of trusts with Business and Technology teams.
    * Implemented, monitored and ensured viability of Compliance requirements in Expedia environment
    * Led the Ticketing application efforts across Business, Development and IT teams.
    * Led the design of HA for all Kettles jobs and a large part of Back Office application

  • Expedia, Inc. Company - Manager Application Engineering

    2014 - 2015 Manages the an Application Engineering Team (in India), responsible for
    - Stability, performance and evolution of the full E-Commerce Application stack
    - Management of Front, Mid and Back Office EU/APAC platforms and associated workflows (booking, ticketing, invoicing, data integration, data reconciliation)
    - High availability
    - System integration ;
    - Performance tuning and Application monitoring
    - Incident management

  • Egencia FR - Service Delivery Manager

    Paris La Défense cedex 2012 - 2014 * Defined, formalized monitoring policies, designed associated controls and dashboard
    * Led a 5 technician team (24/7) to ensure the monitoring policies and controls (2 year and 11 months)
    * Assisted Technology teams during in 24/7 to secure applications and processes

Formations

  • AppDynamics University (Seattle)

    Seattle 2014 - 2014 AppDynamics in Action Power Users

    Starting from basic navigation and building to complex AppDynamics configuration and troubleshooting topics. By the end of the course, students will be able to configure and customize the monitoring settings, as well as troubleshooting various performance issues.

  • ITIL

    Paris 2013 - 2013 ITIL Foundation Training

    ITIL V3 Foundation, Training: Acquired the knowledge around ITIL Management applied to IT Operations. Improved the ability and skill to effectively conduct, with global methodology, live cycle of IT production.

  • ESGI - Ecole Supérieur De Génie Informatique

    Paris 2002 - 2004 Brevet de Technicien Superieur
Annuaire des membres :