Bangalore
Senior International Program Manager with proven results in the B2B services and in High Tech. I have extensive experience in customer facing role, programs and operations management.
- Strong leadership and ability to work with multicultural teams
- Technical background and affinity with a strong customer service inclination
- Excellent adaptability to new business environment and technology
- Drive for results, hands-on mentality
- Customer interface for up to 13 MEuros strategic contracts delivery
- Leading definition, implementation, launch and operations of new products and managed services
- Accountable for project setup, delivery within contractual commitments, risk and claim management, P&L, contract direct margin and customer satisfaction
- Managing customer communication and relationship.
- Crisis management and resolution.
International experience: USA, Canada, Brazil, China, India, Italy, Spain, Germany, Swiss, UK, Belgium, Netherlands, Denmark, Sweden, Russia.
Skills
Customer Relationship Management, Programs Management (Europe, Asia, America), Account Management, New services & products introduction.
Mes compétences :
Account management
Asia
Customer relationship
Customer Relationship Management
Europe
Management
Products
Relationship
Relationship management
Pas de formation renseignée
