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Yves LAVOINE

Bezons

En résumé

Pas de description

Entreprises

  • Atos-consulting

    Bezons maintenant
  • Salesforce.com - Principal Success Manager

    PARIS 2015 - maintenant
  • Kerensen Consulting - Customer Excellence / Sales & Marketing Performance Manager

    Paris 2014 - 2015 Our Customer Excellence Offer : Support our customer to transform their organization, processes and tools to improve permanently their performance, from strategy to business transformation.

    - Sales Performance : "Work on sales efficiency levers to take fully advantage of your CRM and better manage your performance "
    Our services: Sales Organization (segmentation and territory), Sales models and channels,
    Commercial strategy, Sales performance management, Sales force Effectiveness, Sales process & methodology, Sales motivation & adoption and Social sales.

    - Marketing Performance : "Transform you relational model taking into account digital transformation to improve satisfaction and results and go to Personalization"
    Our services : Voice of customer, Cross-channel strategy, Loyalty program, Relational Marketing Programs, Marketing effectiveness, Satisfaction & Experience client, Personalization / predictive marketing and Social marketing

    - Operational performance : "Manage and optimize your Customer Relationship costs but improve quality in a multichannel world"
    Our services : Processus & Quality Management, Customer & field Services performance, Workstation of future, Social CRM & crowd service and Digital and self care

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    Kerensen Consulting is an operational consulting firm (HQ based in Paris – France), capable of designing and managing projects with a strong impact on the business, in both a local and international environment. Kerensen Consulting, is a pure player in the Cloud arena, leader of CRM project integration, first Platinum partner for Salesforce.com in France, and proposes three lines of services: Management Consulting, Business Solutions and Technology on a variety of practices such as CRM, Customer Experience Management, Marketing Automation and Enterprise Architecture. Kerensen Consulting has established strategic alliances with leading solution providers such as Anaplan, CloudApps, Etherios, ServiceMax and Zuora.
  • Atos Consulting - Manager

    2008 - 2014 Missions pour les filiales internationales d'un opérateur télécom:

    Côte d'ivoire - Ouganda - Russie : Contribution au projet d’implémentation d’une solution CRM B2B
    - PMO
    - Pilotage des parties processus et procédures métiers
    - Formation
    - Conduite du changement

    Madagascar, Arménie, Tunisie, Ouganda, Maroc, Côte d'Ivoire - Contribution au phases d’audit de la pratique relation client B2B


    Mission de cadrage pour modernisation des processus centre de contact dans le secteur Assurance
    - Analyse du besoin métier
    - Proposition d’innovations
    - Définition de la trajectoire 2012-2013



  • TOTAL - Chef de produit junior

    COURBEVOIE 2007 - 2007 Chef de produit junior sur les cartes pétrolières et les Chèques Carburants. La Défense
  • DANONE - Assistant Mobilité Internationale

    Paris 2005 - 2005 Faciliter l’intégration et l’expatriation des salariés du groupe. Siège du groupe en Espagne (Barcelone, Espagne)
  • ARCELOR - Assistant Achat-Logistique

    Montataire 2005 - 2005 Aide à la gestion du transport de la production, Usine ACERALIA (Sestao, Espagne)
  • NICOLAS - Gérant de magasin

    THIAIS 2004 - 2004 . Accueil et conseil aux clients
    . Aménagement du magasin et de ses vitrines en fonction des promotions
    . Gestion des stocks et passation des commandes

Formations

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