Kerensen Consulting
- Customer Excellence / Sales & Marketing Performance Manager
Paris
2014 - 2015
Our Customer Excellence Offer : Support our customer to transform their organization, processes and tools to improve permanently their performance, from strategy to business transformation.
- Sales Performance : "Work on sales efficiency levers to take fully advantage of your CRM and better manage your performance "
Our services: Sales Organization (segmentation and territory), Sales models and channels,
Commercial strategy, Sales performance management, Sales force Effectiveness, Sales process & methodology, Sales motivation & adoption and Social sales.
- Marketing Performance : "Transform you relational model taking into account digital transformation to improve satisfaction and results and go to Personalization"
Our services : Voice of customer, Cross-channel strategy, Loyalty program, Relational Marketing Programs, Marketing effectiveness, Satisfaction & Experience client, Personalization / predictive marketing and Social marketing
- Operational performance : "Manage and optimize your Customer Relationship costs but improve quality in a multichannel world"
Our services : Processus & Quality Management, Customer & field Services performance, Workstation of future, Social CRM & crowd service and Digital and self care
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Kerensen Consulting is an operational consulting firm (HQ based in Paris – France), capable of designing and managing projects with a strong impact on the business, in both a local and international environment. Kerensen Consulting, is a pure player in the Cloud arena, leader of CRM project integration, first Platinum partner for Salesforce.com in France, and proposes three lines of services: Management Consulting, Business Solutions and Technology on a variety of practices such as CRM, Customer Experience Management, Marketing Automation and Enterprise Architecture. Kerensen Consulting has established strategic alliances with leading solution providers such as Anaplan, CloudApps, Etherios, ServiceMax and Zuora.
