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Ministy of Foreign and European Affairs
- Public Clerk Officer
2009 - maintenant
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Air France - KLM
- Marketing Assistant Manager
Roissy CDG
2007 - 2008
• Assisted the Sales & Services Centre Manager in various operations regarding the SSC performance including Customer Care, Flying Blue, Corporate Sales, Electronic Ticketing and the Group Desk
• Conducted investigations and set up reply templates in both French and English on behalf of the Customer Care department
• Analysed and prepared a Quality procedure for the Customer Care department in order to reduce the processing time and increase agents’ performances
• Pointed out recommendations to improve the efficiency of SSC services
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Pomagalski
- Marketing & Analyst Assistant Manager
VOREPPE
2005 - 2006
• Conducted a market survey on cable cranes in China
• Drew out the profile of the most effective cable crane according to the different engineers
• Gathered up information on laws and government’s regulations regarding major constructions in China
• Analysed the main competitors’ strategies in the specific market of cable cranes in China
• Analysed the strengths and weaknesses of Pomagalski’s cable cranes
• Pointed out recommendations to the executives of the company
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Geodis Overseas Roissy Charles de Gaulle International Airport
- Fowarding Agent, Import Department
2004 - 2004
• Processed the incoming goods from the E.U. as well as from the rest of the world (Mostly from E.U. and Asia)
• Processed the different paperwork according to the goods (Airway Bill, IM4, T1)
• Worked with the customs to double-check the labelled information (proper incoterms, nature of goods, weight, etc.)
• Cleared goods through customs
• Applied the proper tariff (general cargo rate, commodity rate and class rate) after assessing the value, nature and size of shipments
