Neuilly-sur-Seine2014 - maintenant- Review functional and design specifications to ensure full understanding of individual deliverables.
- Backend database testing environment including validating stored procs, jobs and triggers.
- Identify test requirements from specifications, map test case requirements and design test coverage plan.
- Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.
- Execute and evaluate manual or automated test cases and report test results.
- Hold and facilitate test plan/case reviews with cross-functional team members.
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
- Ensure that validated deliverables meet functional and design specifications and requirements.
- Isolate, replicate, and report defects and verify defect fixes.
HENNER
- Client Services Officer
Neuilly-sur-Seine2014 - 2014- Process new insurance policies, modifications to existing policies, and claims forms.
- Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records.
- Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
HELPLINE
- IT Service Desk
Nanterre2012 - 2013- Interact with Saint-Gobain users worldwide via telephone and email, providing technical support and problem resolution for users of Saint-Gobain (Industry and Distribution)
- Receive, log and escalate Incidents and service requests as a first point of contact for the Service into EasyVista ticketing system.
- Complex calls allocation to the relevant IT Support member.
- Arranging for external technical support where problems cannot be resolved in house
- Ensure a part of the information management process.
- Analyze customer problems and formulate plans of resolution respecting the specific SLA.
- Identify, assess and prioritize incidents, claims and demands of users to specific standards.
- Escalate unresolved issues to competence centers, designated service groups or customer service assistance.
- IT Infrastructure Single point of contact for Gypse.
- Single point of contact of Mobile devices management.
CLASSE EXPORT
- Chargé Marketing
2011 - 2012- Prepare B2B events/Meetings; Reservation, Marketing Campaign focused on potential visitors and exhibitors.
- Job Matching and Job Dating Operations.
- Assistance to international development; Implantation abroad, market research, sales office opening.
Advancia IT SYSTEM
- Back office
Tunis2010 - 2011- Control service: Stands, Venue sales and Door to door collaborators’ assistance by phone,check costumer’s ability of payment, and confirm the offer with the costumer.
- Back office: Processing and Revision of sale contracts made by sales representatives during the day.
Formations
Institut Superieur Des Langues De Tunis (Tunis)
Tunis2007 - 2010Licence Fondamentale en Langue et Civilisation Russe
Langue et Civilisation Russe
Institut Superieur Des Langues De Tunis (Tunis)
Tunis2007 - 2010Licence Fondamentale en Langue et Civilisation Russe
