Mes compétences :
Asset Center
Outlook 2003/2007
Lotus notes
Ticket analyzer
Pack office
Service Center
AD tools
Ccs
OXO
BMC ITSM7
Active directory
Data centre
SMS 2003
TSM
Plannexa
Management
Gestion de la relation client
Gestion de projet
Gestion de la production
Amélioration de process
Gestion d'incidents
Gestion de la qualité
ITIL Certification Foundation V3
ITIL Certification OSA
Alaloop
Config manager
Incident Manager
Service now
Problem manager
CAVI