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Alain SIMON

PARIS

En résumé

More than 25 years experience in Services.
My main missions and realizations include transformation programs due to economics challenges, customers requests as well as social issues.
Management and business development, customer and services oriented.
Leading projets such as management and reengineering of operations, value creation through new services and also marketing projects.
Sales experience with big accounts. P & L management

Specialties: Transformation programs in Customer services, Call Centers, Logistics & Transport companies.
Marketing strategy and customer care, lean programs and costs drivers for P&L induction.

Management of big teams, in complex organization.

Mes compétences :
Management
Marketing
Logistique et transport

Entreprises

  • Webhelp - Directeur de la Performance

    2016 - maintenant

  • Arvato France - Directeur General Supply Chain

    ZAC du Bois Rigault Nord à Vendin-le-Vieil 2014 - 2016 In charge of Supply Chain activities in France for arvato Group.
    100 000 sqm, 5 locations. 900 FTE.

    Focus results, business transformation, digital supply chain, marketing logistics.

    Sales development & Customer satisfactions.

    Focus industries : consumer products, Hitech, telco.

  • Arvato Services - Directeur Général Marketing Services

    ZAC du Bois Rigault Nord à Vendin-le-Vieil 2007 - 2014 In charge of Marketing Services Division in France.
    Production and business developement in daily activities, completed by IT evolution and marketing offer.

    A large value chain around CRM programs for big accounts. Front office and back office (incuding dematerialization), data management, Loyalty programs, BI/marketing studies, cash collection, and B2C logistics (e-commerce programs).

  • Chronopost - Directeur des opérations France

    Courbevoie 1990 - 2007 In charge of network, pick-up and delivery in France and DOM-TOM.
    45 agencies, 3 hubs (road and air). Around 2000 fte and 600 subcontractors (vans and trucks). Focused on cost efficency, service level and human ressources development. High experience in ressources training (Creation of an internal school for supevisors), social crisis and relations with labors and big accounts.

Formations

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