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Alexandra DIAKITE

MONTPELLIER

En résumé

Manager expérimenté, avec plus de 15 années d'expérience professionnelle dans un environnement international, ma carrière s'est principalement construite autours de projets de transformations: Directeur de projets organisationnels (Process, ERP, IT ), Management du changement , responsable opérationnel de compte clients ...
Certifiée PMP et PROSCI, Membre de l' ACMP ( Association of Change Management Professional), je participe activement à l'élaboration du "standard" de la pratique de Gestion du changement.
Ayant une Double compétence en tant que Psychologue des organisation, j'ai crée et dirigé EgoSens Conseil, cabinet de conseil et d'accompagnement des organisation.



Mes compétences :
Cohésion d'équipe
Conseil
Diagnostic social
Intelligence collective
IPRP
Management
Organisation
Prévention
RPS
Santé
Santé au travail
Travail en réseau
Change Management
Project Management
organizational change management & Management
budget Management
Team Management
System Implementation
Supply Chain
SAP IS
Responsible for HR Social
Oracle HR
Oracle
Managerial Skills
Lead system implementation of Supply Chain and Ord
Industrial Automation
End Change Management
Business Process Outsourcing

Entreprises

  • Hewlett Packard Enterprise - Management & Change Manager

    2010 - maintenant Define and Implement End to End Change Management (CM) strategies & plans, managing and delivering the "People" side of the project along with other professionals. Provide MoC practice consulting, methodologies and guide other through integration of MoC practice in HP Service environment. Use of ADKAR methodology.
    Conduct end to end CM activities such as, stakeholder analyses and engagement, Change impact assessments, sponsor alignment, communication and adoption strategies definition and plans.
    Realization: On a multi geographie transformation project driven by IS transformation, outsourcing and digitalisation of business, maximised CM outcomes generating leadership commitment for the change, driving stakeholder engagement, raising project momentum, and managing adoption plans supporting end users & stakeholders transition. Coached senior leaders and projects managers.
    Used an integrated change and project management approach to influence the best appropriate strategy to stakeholders , including when it was necessary, revising schedules to secure an optimal adoption opportunity.
    Implemented HP BPO Internal Management of Change practice including awareness and training program for projects managers and leaders.

  • EgoSens Consulting - EgoSens Consulting- Organizational psychologist & Change management Consultant

    2009 - 2012 Consulted and coach firms on Human related aspects at work including including staff resistance, behavioral change, work stress and psychosocial risks. Realization : for key clients : Caterpillar, Carrefour, realized
    Consulting areas : occupational health, change management, Management and leadership, Professional development. .
    Defined, developped and drive workshops, trainings, seminars.

  • Hewlett Packard Global Business Process Services - Program Manager

    2007 - maintenant Lead multiple Transition and transformation projects involving Business Process outsourcing along with client system and process transformation. Participate to deal pursuits and pre-sales consultantcy.
    Simultaneously managed and executed multiple projects across different countries and several cross-functional teams globally. Area: HR outsourcing, F&A, Supply Chain for Major International Firms mainly across Europe.
    Experience in operating in tense environment, coping with ambiguity in a Influence management approach.
    Successfully managed and transitionned HR administration processes transformation for 2 fortune 500 clients. This involved leading preparation, business model design, implementation, managing knowledge transfer and ram up phase, process & procedure standardization and control stabilization. Achieved goal of voice of customer 4 on a 1 to 5 scale.
    Usually Worked at senior executive level, with project team of 15 plus diverse members (Delivery, projects managers, sales, process and IT teams)
    Recognized Project & People Management skills, plus autonomy, rigor & diplomacy.

  • Hewlett Packard PC and Printer Marketing - Category Manager

    2006 - 2007 Through a network of local sales representatives, managed a 15M$ Rev PC service portfolio. Worked with senior leaders, marketing, sales and engineering to grow portfolio revenue by 15% after 18 months in the role. Applied strong leadership skills in communication, negotiation and influence in a virtual mgt mode. Sales roles with P&L ownership.

  • Global Operation - Account Mgr - Global Delivery

    2001 - 2006 : Global Operation Account Mgr - Global Delivery- Hewlett Packard PC & Printer business
    Account Operation Manager for 3 major Global accounts & Scandinavian region. Successfully Managed client relationship for delivery operation including dispute to resolution. Achieved improvements in Key accounts delivery metrics and SLA through coordination of regionals team's actions.
    Duties covered, operational client relationshp, risk management, escalation managerment and continious improvement.
    Manage customer delivery deployment project, leading cross-functional project team.
    Recognized by a major HP pharmaceutal client as a strong contributor to their performance improvement in their procurement program with hp.

  • Hewlett-Packard - Senior Project Manager - Process

    Les Ulis 1998 - 2001 & system Program implementation
    - PC and Printer Business Operation
    Lead process and system implementation projects. Incl. budget, team management of 10 members or more (technical and business)
    Managed business improvement initiatives aligned with Supply Chain and Order to Cash ERP implementations. Successful implementation of hp mega deals like Alcatel and Akzo Nobel

  • Hewlett Packard - Human Ressources - Human Resource Business Project Mgr

    1996 - 1998 As HR team member, Responsible for HR Social reporting metrics and presentation to Worker council and executives.
    As HR Business Project manager, implemented HR processes optimization projects. Responsible for HR metrics and reporting tools definition.
    As HR Business process owner, worked on the delivery of the new HRIS system.

  • Ericsson - Business Process Expert - Supply Chain & Order Management

    MASSY 1993 - 1996 Lead system implementation of Supply Chain and Order Management systems (Legacy & SAP)
    Lead ISO9001 certification, obtained.

Formations

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