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MARKESS INTERNATIONAL
- Directrice commerciale
2014 - maintenant
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Forrester Research
- Account Manager
Levallois-Perret
2008 - 2014
Forrester is an independant research and consulting company specialising on the impact of technologies on consumers, business strategies and communication.
We help leaders make successful business decisons that directly impact performances.
Our clients use our role based services (research, consulting, events, networks) to make better informed decisions.
I focus on 6 roles on the French & Swiss markets:
-Marketing Leadership
-Interactive Marketing
-eBusiness and Channel Strategy
-Customer Experience
-Direct Marketing
-Consumer Product Strategy
-Consumer Market Research
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Jupiter Research, a Forrester company
- Sales Executive
2007 - 2008
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Jupiter Research
- Client Service & Sales Account Manager
2005 - 2007
JupiterResearch provides unbiased research, analysis and advice, backed by proprietary data, to help companies profit from the impact of the Internet and emerging consumer technologies on their business.
JupiterResearch helps businesses define revenue opportunities, understand market trends, react to industry-specific dynamics, and anticipate customers' demands, through a broad product offering in over 30 coverage areas, including:
- Analyst access
- Actionable research reports
- Proprietary survey data
- Reliable market forecasts
Client Service & Sales Account Manager- Paris:
+ Responsible for the renewal of 20 european clients.
+ Manage day to day activities of client base.
+ Research and answer client inquiries in a timely fashion.
+ Account management and planning.
+ Manage customer's relationships to ensure satisfaction.
+ Identify Sales opportunities in France and Benelux.
+ Business development.
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Harte-Hanks Market Intelligence
- Strategic Customer Support Specialist- Paris
1999 - 2005
Harte-Hanks is a leading provider of database products and services to the technology and telecommunications industry in North America, Europe and Latin America.
Strategic Customer Support Specialist- Paris :
·Primary responsibility for the renewal of 10 european strategic accounts
·Provide training and technical support for all Harte-Hanks CD-Rom and Web based database products
·Insure customer satisfaction through database deployment packages, usage tracking, satisfaction surveys, review meetings
·Develop and maintain strong working relationships with clients
·Strategic account planning and reporting
·Provide customers with expert knowledge on IT industry, database applications and marketing strategies
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Harte-Hanks Market Intelligence
- Call Centre Supervisor- Dublin
1997 - 1999
Harte-Hanks is a leading provider of database products and services to the technology and telecommunications industry in North America, Europe and Latin America.
Call Center Supervisor in Dublin- Ireland:
·Responsible for a team of 10 people
·Recruitment and training for all new hires of the team
·Coaching all team members
·Involved in all HR processes and call centre decision making
·Maintain quantity and quality of the company database
·Maintain positive culture through motivation, feedback and open communication
