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Anouar BOUJAOUB

Levallois-Perret

En résumé

System and Network Administrator
Voip Server Administration (Unified Cisco CallManager) - GSM Gateway implementation with Asterisk
Control Access Administration
AD/Proxy/firewall/Vlan/security and Monitoring
Project Startup and deploying
Support Hermes VocalCom for our client
Managing Projects
Software Engineering

Mes compétences :
Responsable IT
Voip
Lan Wan
Windows Admin
Network Admin
Projects Startup
Toolkit
Security and monitoring
IPhone and IOS
Hardware and Software Support

Entreprises

  • Devoteam Services - Responsable IT

    Levallois-Perret 2011 - maintenant System and Network Administrator
    Voip Server Administration (Unified Cisco CallManager)
    Control Access Administration
    AD/Proxy/firewall/Vlan/security and Monitoring
    Project Startup and deploying
    Support Hermes VocalCom for our client

  • Percall Développement SAS - Technical Support Engineer

    Lyon 2008 - 2011 Providing Technical Support to PTC's users (For PRO/ENGINEER Wildfire) for design and manufacturing, and customization using a programming languages

  • Webhelp - Technical Customer Service

    2006 - 2008 Proving Technical Support to Orange users for their Internet connexion (advanced technical support - high level)

  • ClientLogic - 2nd Level Engineer

    2004 - 2006 Coaching/Shadowing the 1st Level of Technical Support (Lexmark)Providing advanced technical support for some customersTesting a new Printers (Hardware)Writing (User Guide, Lexmark Knowledge database)Working with R&D (reporting bugs, testing)Monitoring the whole Technical Lexmark Process for review/modification (operational)Quality Management for providing Technical Support

  • Bong Import/Export - Responsable Technique et Commerciale (Vente Solution Informatique)

    2004 - 2004 IT Department responsibleTeam Leader of support teamTesting/installing/configuring hardware/software for customers

  • ArMedia Vente/Réparation du matériel informatique (Propriétaire/Associé) - Responsable Technique, Gestion du parc informatique

    2001 - 2004 Owner of this companySelling hardware/software and solutionsCustomer Technical Support (users, and key account)IT Help desk within contacts (Key account)

  • ADM : Autoroute Du Maroc - Agent d'exploitation

    1998 - 2000 Working as Operating agentIT Help Desk (unix infrastructure)

Formations

  • IGA (Rabat)

    Rabat 2001 - 2003 Engineer Graduate

  • IGA Rabat

    2001 - 2003

  • ISTA (Institut Spécialié De Technologie Appliquée)

    2001 - 2003

  • Chefchaouni

    2001 - 2003

Réseau

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